For years, ecommerce brands have only used chatbots for repeating tracking numbers or echoing return policies. That was enough until online shopping revolutionised, and now the modern shopper expects more. According to recent customer experience insights, the vast majority of consumers now expect immediate, around-the-clock service, and their loyalty hinges heavily on how quickly and accurately a brand can deliver it. To stay competitive, forward-thinking retail brands are moving past basic “Where is my order?” automation. They are turning AI chatbots into virtual stylists, proactive sales assistants, and interactive brand ambassadors. By leveraging advanced platforms like Zendesk AI, companies...