Trapped in a seemingly endless loop of elevator hold music or waiting days for an email response, all just to sort out a simple product exchange. This sounds like a nightmare, but for the longest time, this tedious process was the cost of being a consumer. But the landscape has fundamentally shifted. In an era defined by instant gratification, modern consumers no longer appreciate such traditional service models.  How are businesses moving away from outdated tools and stepping into the future of customer service? The answer lies in intelligent automation. By anchoring support operations in Zendesk AI, enterprises can...