When most people think of Zendesk, they think of customer service. And that’s understandable.  Zendesk has long helped organisations deliver faster, more personalised customer experiences. Today, however, its role extends far beyond customer support. Zendesk is increasingly becoming a central hub for service delivery across the organisation. Zendesk helps businesses support employees, streamline operations, and improve efficiency. The organisations seeing the greatest value from Zendesk are those using it to enhance both customer service externally and employee support internally. Improving Employee Support From HR and IT to finance and legal, internal support teams play a vital role in keeping...