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With consumer messaging apps on the rise, businesses have begun to connect with customers on crowing number of channels. AccordingRead More -
These days customers are getting more independent in solving problems on their own. In fact, 90% of consumers expect aRead More -
New or smaller businesses often face a puzzle when thinking about channel selection. The number of communication channels available canRead More -
Offering customers live chat will often require some balancing. Different stakeholders will have different views as to where itRead More -
Nowadays customer service softwares, like Zendesk, collect more and more data on customers and also customer service agents. But whatRead More -
If you have customers, you need Zendesk. Over 300 million people around the world receive support from Zendesk-powered customer serviceRead More -
There is a lot of talk about how artificial intelligence is going to come and change customer service, but howRead More -
What is Zendesk? Zendesk is a customer service platform. It’s designed for companies who want to create good customer relationships.Read More -
Zendesk offers a cloud-based help desk solution. What does that mean and what benefits it offers to your business. InRead More -
What does a successful customer support team look and feel like? How can we manage delivering the best customer serviceRead More -
As of late, customers are expressing their strong, independent selves by helping themselves and solving problems on their own. InRead More -
Imagine you’re a customer in need of help. Perhaps, you wanted to learn more about Zendesk’s Insights feature (as oneRead More
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