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How Zendesk + CXBOX HUB Create a More Complete Customer Engagement Operation
A customer may begin with a campaign, reply with a service question, speak with another business team, or be affected by an order or logistics event. The challenge is keeping those interactions connected.
In this webinar, we’ll show practical ways to use Zendesk + CXBOX HUB to connect these moments into a more continuous customer journey — across proactive engagement, customer service and business events.
Learn how Zendesk + CXBOX HUB can connect proactive engagement, customer service and business events into practical customer workflows.
Create campaigns and automation workflows that guide customers to the next best action based on what they do.
Turn campaign replies or service intent into Zendesk conversations without asking customers to start again.
Trigger proactive customer messages from logistics, order or other backend events, with Zendesk escalation when human support is needed.
We’ll walk through four practical scenarios showing how proactive engagement, service routing and business events can work together across Zendesk + CXBOX HUB.
See how a proactive campaign can trigger different next steps based on customer actions — from clicking an offer to starting a conversation.
See how a customer can reply directly to a campaign and be handed over to Zendesk when human service is needed.
See how a conversation starting outside Zendesk can pass through Sunshine Conversations Bot and be routed into Zendesk when service intent is detected.
See how a logistics, order or backend event can automatically trigger a customer message, with Zendesk escalation when human support is required.
Join us to see how Zendesk + CXBOX HUB can create a more connected customer engagement and service operation.
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