You’re Probably Underusing Zendesk.
Find out your Zendesk Efficiency Score in 60 seconds.
Most teams score between 40-60%.
Takes less than 60 seconds. No sales pitch.
Everything looks fine on the surface.
On the surface:
- Tickets are being handled
- SLAs are met
- Customers are getting responses
But behind the scenes:
- Agents manually handle repetitive requests
- Automation is underutilized
- Workflows are inefficient
- Systems are disconnected
Zendesk is not the problem.
How it’s used is.
Without proper workflow design and automation,
even the best tools can create unnecessary workload.
Most teams don’t have a tool problem.
- Underutilized automation
- Inefficient workflows
- Poor system design
Zendesk is not your problem.
Your workflow is.
Most teams think they need better tools. But what they actually need
is a better way to use what they already have.
This is what we typically see:
- Automation exists — but doesn’t match real ticket patterns
- Workflows are built around habits, not efficiency
- Agents switch between systems to complete simple tasks
Zendesk doesn’t create efficiency. Design does.
What you’ll get in 60 seconds
- Your Zendesk Efficiency Score
- Key areas where you’re losing efficiency
- Benchmark against other teams
- Practical insights to improve your setup
No technical setup. No preparation needed.
Benchmark with others (Most teams score between 40–60%).
How it works
01
Answer 8 quick questions
No technical knowledge required.
02
Get your score instantly
See how efficiently your team is using Zendesk.
03
Identify improvement areas
Understand where you can reduce workload.
