Zendesk IT Playbook

Solve Support Bottlenecks with a Scalable CX Platform

Learn how top IT teams use Zendesk to streamline workflows, boost productivity, and deliver faster employee support with AI.

According to our latest report:

  • 93% of IT leaders now use AI regularly in their organizations, and 95% report measurable improvements to IT service KPIs.
  • DuPage County reduced resolution time by 95% and achieved a 99.6% CSAT after modernizing its IT desk with Zendesk.
  • With Zendesk + AI, GitHub reduced asset-related resolution time by 15% and improved company-wide CSAT to 95%.

Click below to explore how AI and automation simplify IT service for every team.