Zendesk IT Playbook

Zendesk IT Playbook

Solve Support Bottlenecks with a Scalable CX Platform Learn how top IT teams use Zendesk to streamline workflows, boost productivity, and deliver faster employee support with AI. According to our latest report: 93% of IT leaders now use AI regularly in their organizations, and 95% report measurable improvements to IT service KPIs. DuPage County reduced resolution time by 95% and achieved a 99.6% CSAT after modernizing its IT desk with Zendesk. With Zendesk + AI, GitHub reduced asset-related resolution time by 15% and improved company-wide CSAT to 95%. Click below to explore how AI and automation simplify IT service...

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