AI-Trust-Gap

The AI Trust Gap

AI is no longer optional. It’s the core of customer experience innovation—but most companies aren’t ready. According to our latest AI Trust Report: Only 23% of companies feel highly prepared to manage AI governance. 65% are still in early stages of creating generative AI strategies. Customers’ willingness to engage with AI hinges on whether they feel respected, protected, and understood. The risk? Without strong safeguards, companies face data leaks, bias, regulatory fines, and loss of customer trust. Discover how to deploy AI with confidence. Download the report...

AI-Reshape-HR

Three Ways AI Will Reshape HR by 2028

Reimagine Employee Service with AI—Deliver Faster, Smarter HR Experiences See how Dutch Bros Coffee reduced HR ticket resolution time from 23 hours to just 1.3 minutes with Zendesk and discover how AI empowers HR to: Deliver always-on support Personalize every interaction Proactively solve employee needs before they ask Download the full report to prepare your HR team for 2028 and beyond. Download the report...

Zendesk-AI-Effect

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

Great customer experience isn’t just a goal—it’s a competitive advantage. The Zendesk AI Effect Report reveals how top brands are using AI to boost productivity, enhance service quality, and drive real business results. See how AI-powered CX is saving teams hours every week, cutting costs, and delivering measurable ROI. Download the report to see how AI can transform your CX. Download the report...