Zendesk Implementation Service

We turn your complex implementation into an effective Zendesk customer service working system. With the start-to-finish solutions by Zendesk expertise, you will have us to help you along the way to your success.

Facing Similar Situations?

Facing Similar Situations?

Previous
Next

“What? I failed to connect to
Omnichannel again?” 

Previous
Next

“I cannot set up Zendesk support’s views” 

Previous
Next

“Zendesk report setting is super complex
I cannot deal with it” 

Previous
Next

“Why is Macro too complicated?” 

Previous
Next

“What is the trigger?
Different from Automation?
How can I set it?” 

“Can you help me find someone
with the expertise?” 

Demeter ICT Is Here To Help

Reasons to Use Our Implementation Service 

Demeter ICT Is Here To Help

Reasons to Use Our Implementation Service 

Mastery

Instead of doing it by yourself.
We are experts at Zendesk
complex implementations.

Fast & EEffective

With our unique level of experience,
we are quick-moving to develop
the system to meet your needs
reliably and measurably.

Support organization change

No more inconsistent working, with us,
you can better understand how the system works and how to use it effectively.

Trustworthy

Zendesk is continually upgrading the system in a year. We are your best
reliable partner who can help you with credible information even if the implementation is finished.

With Our Full Solution for Your Business

With Our Full Solution for Your Business

Requirement Gathering & Design Workshop
for Customer Service Team

User Acceptance Test (UAT)

Requirement Gathering & Design Workshop
for Customer Service Team

User Acceptance Test (UAT)

New Process Design 

Admin and User Training 

New Process Design 

Admin and User Training 

Zendesk system configuration, Dashboard and internal testing 

Go-Live & Support

Zendesk system configuration, Dashboard and internal testing 

Go-Live & Support

  • Customer service channels configuration (email, social networks, social messaging, live chat, self-service, zendesk talk)
  • Creating and facilitating support groups
  • Managing ticket forms
  • Custom ticket fields configuration
  • User management settings
  • Adding custom fields to organizations
  • Views configuration
  • Dynamic Content plugin
  • Help Center Structure
  • Macro customization
  • Triggers setting up
  • Automation design solution
  • Dashboard and data analytics
  • Managing Service Level Agreement (SLA) to meet the expectations
  • Agents and Light Agents setting up
  • Customer service channels configuration (email, social networks, social messaging, live chat, self-service, zendesk talk)
  • Creating and facilitating support groups
  • Managing ticket forms
  • Custom ticket fields configuration
  • User management settings
  • Adding custom fields to organizations
  • Views configuration
  • Dynamic Content plugin
  • Help Center Structure
  • Macro customization
  • Triggers setting up
  • Automation design solution
  • Dashboard and data analytics
  • Managing Service Level Agreement (SLA) to meet the expectations
  • Agents and Light Agents setting up

Why Choose Demeter ICT ?

Why Choose Demeter ICT ?

Proven Experiences

We have gained comprehensive experience in providing high quality over the years.

Strong Partnership

Demeter ICT was announced by Zendesk as the
“No. 1 Premier Implementation Partner”
in Thailand, Asia-Pacific and China.

Language Friendly

All of our consultants are trilingual to provide
the best level of support to our clients.