Zendesk Implementation Service
We turn your complex implementation into an effective Zendesk customer service working system. With the start-to-finish solutions by Zendesk expertise, you will have us to help you along the way to your success.
Facing Similar Situations?
Facing Similar Situations?
“What? I failed to connect to
Omnichannel again?”
“I cannot set up Zendesk support’s views”
“Zendesk report setting is super complex
I cannot deal with it”
“Why is Macro too complicated?”
“What is the trigger?
Different from Automation?
How can I set it?”
“Can you help me find someone
with the expertise?”
Demeter ICT Is Here To Help
Reasons to Use Our Implementation Service
Demeter ICT Is Here To Help
Reasons to Use Our Implementation Service
Mastery
Instead of doing it by yourself.
We are experts at Zendesk
complex implementations.
Fast & Effective
With our unique level of experience,
we are quick-moving to develop
the system to meet your needs
reliably and measurably.
Support organization change
No more inconsistent working, with us,
you can better understand how the system works and how to use it effectively.
Trustworthy
Zendesk is continually upgrading the system in a year. We are your best
reliable partner who can help you with credible information even if the implementation is finished.
With Our Full Solution for Your Business
With Our Full Solution for Your Business
Requirement Gathering & Design Workshop
for Customer Service Team
User Acceptance Test (UAT)
Requirement Gathering & Design Workshop
for Customer Service Team
User Acceptance Test (UAT)
New Process Design
Admin and User Training
New Process Design
Admin and User Training
Zendesk system configuration, Dashboard and internal testing
Go-Live & Support
Zendesk system configuration, Dashboard and internal testing
Go-Live & Support
- Customer service channels configuration (email, social networks, social messaging, live chat, self-service, zendesk talk)
- Creating and facilitating support groups
- Managing ticket forms
- Custom ticket fields configuration
- User management settings
- Adding custom fields to organizations
- Views configuration
- Dynamic Content plugin
- Help Center Structure
- Macro customization
- Triggers setting up
- Automation design solution
- Dashboard and data analytics
- Managing Service Level Agreement (SLA) to meet the expectations
- Agents and Light Agents setting up
- Customer service channels configuration (email, social networks, social messaging, live chat, self-service, zendesk talk)
- Creating and facilitating support groups
- Managing ticket forms
- Custom ticket fields configuration
- User management settings
- Adding custom fields to organizations
- Views configuration
- Dynamic Content plugin
- Help Center Structure
- Macro customization
- Triggers setting up
- Automation design solution
- Dashboard and data analytics
- Managing Service Level Agreement (SLA) to meet the expectations
- Agents and Light Agents setting up
Why Choose Demeter ICT ?
Why Choose Demeter ICT ?
Proven Experiences
We have gained comprehensive experience in providing high quality over the years.
Strong Partnership
Demeter ICT was announced by Zendesk as the
“No. 1 Premier Implementation Partner”
in Thailand, Asia-Pacific and China.
Language Friendly
All of our consultants are trilingual to provide
the best level of support to our clients.
We integrate Zendesk with
Amazon
eBay
Shopify
Shopee
Lazada
AliExpress
And more
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