Zendesk Suite
Everything you need for best in class service
Deliver conversational experiences across any channel with a complete service solution that is easy to use, and powerful at scale.
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Suite Team
Get the fundamentals right. Deliver support across any channel, all from one place.
$ 49
(per agent/month, billed annually)
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Industry-leading ticketing system
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Messaging across web, mobile and social
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Email, voice, SMS, and live chat support
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Help center - SINGLE
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Easy-to-set up automations & workflows
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AI-powered automated answers - UP TO 50
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Unified agent workspace
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Out-of-the-box reporting and analytics
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Data and file storage - STANDARD
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1,000+ apps and integrations - PREBUILT
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Robust APIs - STANDARD RATE LIMIT
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Online, email, and phone support from the Zendesk team
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Onboarding and adoption guidance
See full comparison
(Prices shown are billed annually, Prices can change based on exchange rates)
Suite Growth
Go further with a little extra help. Tap into self-service and more automations.
$ 79
(per agent/month, billed annually)
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Suite Team, plus...
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Help center - MULTIPLE
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AI-powered automated answers - UP TO 100
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Data and file storage - INTERMEDIATE
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1,000+ apps and integrations - PREBUILT & CUSTOM
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Robust APIs - ADVANCED RATE LIMIT
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Self-service customer portal
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AI-powered knowledge management
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Customizable ticket layouts
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Light access licenses - UP TO 50
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Service Level Agreement (SLA) management
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Multilingual support and content
See full comparison
(Prices shown are billed annually, Prices can change based on exchange rates)
Suite Professional
Work even better together. Get deeper collaboration, routing, and analytics.
$ 99
(per agent/month, billed annually)
-
Suite Growth, plus...
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AI-powered automated answers - UP TO 500
-
Light access licenses - UP TO 100
-
Conversation routing based on agent skill
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Integrated community forums
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Private conversation threads
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Customizable and shareable dashboards
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Advanced voice capabilities
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HIPAA compliance
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Events Connector for Amazon Web Services
See full comparison
(Prices shown are billed annually, Prices can change based on exchange rates)
Most popular
Suite Enterprise
Deliver personalized customer experiences at scale.
Contact sales
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Suite Professional, plus...
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Custom team roles and permissions
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Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
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Light access licenses - UP TO 1000
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Real-time, shareable and advanced reporting and analytics
-
Sandbox environment for change management
-
Robust APIs - ENTERPRISE RATE LIMIT
See full comparison
(Prices shown are billed annually, Prices can change based on exchange rates)
(per agent/month)
billed annually
Suite Team
Get the fundamentals right. Deliver support across any channel, all from one place.
$49
Suite Growth
Go further with a little extra help. Tap into self-service and more automations.
$79
Suite Professional
Work even better together. Get deeper collaboration, routing, and analytics.
$99
Suite Enterprise
Deliver personalized customer experiences at scale.
Contact sales
Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center
SINGLE
MULTIPLE
MULTIPLE
MULTIPLE
Easy-to-set up automations & workflows
AI-powered automated answers
UP TO 50
UP TO 100
UP TO 500
UP TO 1000
Unified agent workspace
Out-of-the-box reporting and analytics
Data and file storage
STANDARD
INTERMEDIATE
INTERMEDIATE
INTERMEDIATE
1,000+ apps and integrations
PREBUILT
PREBUILT & CUSTOM
PREBUILT & CUSTOM
PREBUILT & CUSTOM
Robust APIs
STANDARD RATE LIMIT
ADVANCED RATE LIMIT
ADVANCED RATE LIMIT
ENTERPRISE RATE LIMIT
Online, email, and phone support from the Zendesk team
Onboarding and adoption guidance
Self-service customer portal
AI-powered knowledge management
Customizable ticket layouts
Light access licenses
UP TO 50
UP TO 100
UP TO 1000
Service Level Agreement (SLA) management
Multilingual support and content
Conversation routing based on agent skill
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
HIPAA compliance
Events Connector for Amazon Web Services
Custom team roles and permissions
Advanced knowledge management
Customizable agent workspaces
Customizable branding for web conversations
Real-time, shareable and advanced reporting and analytics
Sandbox environment for change management
Remark:
• Prices shown are billed annually.
• Prices can change based on exchange rates.
