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Zendesk Package for Starter

Customer service software for starters to successfully build long-term customer relationships. 

Full Features and Services in ONE Package

Zendesk Suite for SMB

Build smarter, reach farther​

Package for SMB, Give customer the best support as big players, on a small business budget

FOUNDATIONAL SUPPORT ONLY

ZENDESK FOR SALES

Is This Situation Familiar with Your Current Situation ?

Cannot support
customer effectively 

Got bad Customer satisfaction

Customer leaving

The company lost money 

Don’t Give a Reason for Your Customers to Leave

“Zendesk Standard Features” builds the best Customer Experience

How Will Zendesk Help You

Reduce Cost, Gain Benefit

30%

Agent efficiency increased

286%

ROI increased

Make it easy for your customers

70%

Lower requester wait time

3.6X

Agent able to handle 3.6x as many requests

Keep your business in sync

90%

90% of our customers deployed Zendesk in 8 weeks or less

2.9

And customers see a 2.9 month payback on investment

Higher Customer Service Quality

70%

First resolution rate decreased

3.6x

More responsive to support

Long-Term Relationship

70%

Faster response

86%

Customers see that good customer service encourages repeat purchases

MAKE IT EASY

READY TO USE WITHIN 5 DAYS

DISCOVERY

We dig into your Process to optimize how Zendesk will work for you

PLANNING

We will provide a transparent action plan for the 5-day implementation period

CONFIGURATION

We build a system that fits your needs and requirements

TRAINING

We provide training and coaching before and after implementation

Grow Effectively with The Right Plan

Step 1 : Choose plan

SUITE TEAM

Get the fundamentals right.
Deliver support across any channel, all from one place.

$55

(per agent/month)

SUITE GROWTH

Go further with a little extra help.
Tap into self-service and more automations.

$89

(per agent/month)

SUITE PROFESSIONAL

Work even better together.
Get deeper collaboration, routing, and analytics.

$115

(per agent/month)

  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help Center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Pre-defined responses (macros)
  • Custom business rules (triggers & automations)
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
  • Multiple ticket forms
  • Light Agents
  • Service level agreements (SLA)
  • Customer satisfaction ratings (CSAT)
  • Multilingual support and content
  • Self-service customer portal
  • Business hours
  • Custom and live analytics
  • Side conversations
  • Skills-based routing
  • Integrated community forums
  • Data location options
  • HIPAA compliance
  • Access to Sunshine Conversations
  • Eligible for Advanced AI add-on

*** Prices shown are billed annually ***

Suite Team

Get the fundamentals right. Deliver support across any channel, all from one place.
$ 55 (per agent/month)
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - SINGLE
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - สูงสุดถึง 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance

Suite Growth

Go further with a little extra help. Tap into self-service and more automations.
$ 89 (per agent/month)
  • Suite Team, plus..
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access license
  • Service Level Agreement (SLA) management
  • Multilingual support and content

Suite Professional

Work even better together. Get deeper collaboration, routing, and analytics.
$ 115 (per agent/month)
  • Suite Growth, plus..
  • Conversational routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Most popular

Step 2 : Decide the amount of licenses

Implementation Service

Implementation Service

(Only pay once, Pricing is dependent on the number of agents)

1 - 3 Licenses

4 - 6 Licenses

7 - 10 Licenses

1 - 3 Licenses​

4 - 6 Licenses

7 - 10 Licenses

Quick Price Calculation

Why Choose Demeter ICT ?

Proven Experiences

We have gained comprehensive experience in providing high quality over the years.

Strong Partnership

Demeter ICT was announced by Zendesk as the
“No. 1 Premier Implementation Partner”
in Thailand, Asia-Pacific and China.

Language Friendly

All of our consultants are trilingual to provide
the best level of support to our clients.

We Can Lend a Hand

We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.