Zendesk Suite for SMB

Build smarter, reach farther

Package for SMB, Give customer the best support as big players, on a small business budget

FOUNDATIONAL SUPPORT ONLY

ZENDESK FOR SALES

Zendesk Suite for SMB

Build smarter, reach farther​

Package for SMB, Give customer the best support as big players, on a small business budget

FOUNDATIONAL SUPPORT ONLY

ZENDESK FOR SALES

HOW WILL ZENDESK HELP YOU

Set your teams up for success

40%

Resolve tickets 40% faster

390%

Zendesk customer see a 390% ROI

Make it easy for your customers

70%

Lower requester wait time

3.6X

Agent able to handle 3.6x as many requests

Keep your business in sync

90%

90% of our customers deployed Zendesk in 8 weeks or less

2.9

And customers see a 2.9 month payback on investment

Make it easy for your customers

70%

Lower requester wait time

3.6x

Agent able to handle 3.6x as many requests

Keep your business in sync

90%

90% of our customers deployed Zendesk in 8 weeks or less

2.9

And customers see a 2.9 month payback on investment

MAKE IT EASY

READY TO USE FOR YOUR BUSINESS IN JUST 5 DAYS

Discovery

We dig into your Process to optimize how Zendesk will work for you

Planning

We will provide a transparent action plan for the 5-day implementation period

Training

We provide training and coaching before and after implementation

Collaborative configuration

We build a system that fits your needs and requirements

SPECIAL PACKAGE FOR SMB

Small team, big potential (*Prices shown are billed annually)

SUITE TEAM

Get the fundamentals right. Deliver support across any channel, all from one place.

$49

(per agent/month)

Suite Team 

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center
  • Easy-to-set-up automation & workflows
  • AI-powered automated answers
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage
  • 1,000+ apps and integrations
  • Robust APIs
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance

SUITE GROWTH

Go further with a little extra help. Tap into self-service and more automations.

$79

(per agent/month)

Suite Team, plus..

  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access license
  • Service Level Agreement (SLA) management
  • Multilingual support and content

SUITE PROFESSIONAL

Work even better together. Get deeper collaboration, routing, and analytics.

$99

(per agent/month)

Suite Growth, plus..

  • Conversational routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • HIPAA compliance
  • Events Connector for Amazon Web Services

Suite Team

Get the fundamentals right. Deliver support across any channel, all from one place.
$ 49 (per agent/month)
  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - SINGLE
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - สูงสุดถึง 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance

Suite Growth

Go further with a little extra help. Tap into self-service and more automations.
$ 79 (per agent/month)
  • Suite Team, plus..
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access license
  • Service Level Agreement (SLA) management
  • Multilingual support and content

Suite Professional

Work even better together. Get deeper collaboration, routing, and analytics.
$ 99 (per agent/month)
  • Suite Growth, plus..
  • Conversational routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • HIPAA compliance
  • Events Connector for Amazon Web Services
Most popular

Implementation Service

Implementation Service

*Only pay once, Pricing is dependent on the number of agents

1 - 3 Licenses

$800

4 - 6 Licenses

$1200

7 - 10 Licenses

$1750

1 - 3 Licenses​

฿28,000

4 - 6 Licenses

฿42,000

7 - 10 Licenses

฿61,000

JOIN OVER 170,000 BUSINESSES WHO TRUST ZENDESK

Our experience and customers

We can lend a hand

We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.