Zendesk Package for Starter
Customer service software for starters to successfully build long-term customer relationships.
Full Features and Services in ONE Package
Zendesk Suite for SMB
Build smarter, reach farther
Package for SMB, Give customer the best support as big players, on a small business budget
Is This Situation Familiar with Your Current Situation ?
Cannot support
customer effectively
Got bad Customer satisfaction
Customer leaving
The company lost money
Don’t Give a Reason for Your Customers to Leave
“Zendesk Standard Features” builds the best Customer Experience
All channels in Zendesk (including LINE OA, Email, Call, Live Chat, Messenger, Twitter, Instagram, WeChat, etc.)
All in one digital workplace interface for agents. Zendesk developed a user-friendly and convenient interface design for the key users to support customers, view historical data, or assign tasks to other agents.
Answer Bot will help your business reduce redundant work and increase business opportunities.
89% of customers will spend more with businesses that lead to finding answers online without attempting to contact anyone.
Zendesk provides a visible analytic dashboard to track the business data insight that affects the accurate decision-making process.
Zendesk supports the integration of your existing system (such as Salesforce, Slack, Shopify, Mailchimp, etc) or other alternative applications up to 1300 apps in Zendesk Marketplace.
How Will Zendesk Help You
Reduce Cost, Gain Benefit
30%
Agent efficiency increased
286%
ROI increased
Make it easy for your customers
70%
Lower requester wait time
3.6X
Agent able to handle 3.6x as many requests
Keep your business in sync
90%
90% of our customers deployed Zendesk in 8 weeks or less
2.9
And customers see a 2.9 month payback on investment
Higher Customer Service Quality
70%
First resolution rate decreased
3.6x
More responsive to support
Long-Term Relationship
70%
Faster response
86%
Customers see that good customer service encourages repeat purchases
DISCOVERY
We dig into your Process to optimize how Zendesk will work for you
PLANNING
We will provide a transparent action plan for the 5-day implementation period
CONFIGURATION
We build a system that fits your needs and requirements
TRAINING
We provide training and coaching before and after implementation
Grow Effectively with The Right Plan
Step 1 : Choose plan
SUITE TEAM
Get the fundamentals right.
Deliver support across any channel, all from one place.
$55
(per agent/month)
SUITE GROWTH
Go further with a little extra help.
Tap into self-service and more automations.
$89
(per agent/month)
SUITE PROFESSIONAL
Work even better together.
Get deeper collaboration, routing, and analytics.
$115
(per agent/month)
- Ticketing system
- Email, chat, voice, social messaging, and more
- Help Center
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps & integrations
- Pre-defined responses (macros)
- Custom business rules (triggers & automations)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
- Custom and live analytics
- Side conversations
- Skills-based routing
- Integrated community forums
- Data location options
- HIPAA compliance
- Access to Sunshine Conversations
- Eligible for Advanced AI add-on
*** Prices shown are billed annually ***
Suite Team
Get the fundamentals right. Deliver support across any channel, all from one place.-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center - SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers - สูงสุดถึง 50
-
Unified agent workspace
-
Out-of-the-box reporting and analytics
-
Data and file storage - STANDARD
-
1,000+ apps and integrations - PREBUILT
-
Robust APIs - STANDARD RATE LIMIT
-
Online, email, and phone support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth
Go further with a little extra help. Tap into self-service and more automations.-
Suite Team, plus..
-
Self-service customer portal
-
AI-powered knowledge management
-
Customizable ticket layouts
-
Light access license
-
Service Level Agreement (SLA) management
-
Multilingual support and content
Suite Professional
Work even better together. Get deeper collaboration, routing, and analytics.-
Suite Growth, plus..
-
Conversational routing based on agent skill
-
Integrated community forums
-
Private conversation threads
-
Customizable routing based on agent skill
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Step 2 : Decide the amount of licenses
Implementation Service
Implementation Service
(Only pay once, Pricing is dependent on the number of agents)
1 - 3 Licenses
$800
4 - 6 Licenses
$1200
7 - 10 Licenses
$1750
1 - 3 Licenses
$800
4 - 6 Licenses
$1200
7 - 10 Licenses
$1750
Quick Price Calculation
Zendesk Package for Starters
Total Summary
Why Choose Demeter ICT ?
Proven Experiences
We have gained comprehensive experience in providing high quality over the years.
Strong Partnership
Demeter ICT was announced by Zendesk as the
“No. 1 Premier Implementation Partner”
in Thailand, Asia-Pacific and China.
Language Friendly
All of our consultants are trilingual to provide
the best level of support to our clients.
We Can Lend a Hand
We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.
