Zendesk Package for Starter

Customer service software for starters to successfully build long-term customer relationships. 

Full Features and Services in ONE Package

Zendesk Suite for SMB

Build smarter, reach farther​

Package for SMB, Give customer the best support as big players, on a small business budget

FOUNDATIONAL SUPPORT ONLY

ZENDESK FOR SALES

Is This Situation Familiar with Your Current Situation ?

Cannot support
customer effectively 

Got bad Customer satisfaction

Customer leaving

The company lost money 

Don’t Give a Reason for Your Customers to Leave

“Zendesk Standard Features” builds the best Customer Experience

All channels in Zendesk (including LINE OA, Email, Call, Live Chat, Messenger, Twitter, Instagram, WeChat, etc.)

All in one digital workplace interface for agents. Zendesk developed a user-friendly and convenient interface design for the key users to support customers, view historical data, or assign tasks to other agents.

Answer Bot will help your business reduce redundant work and increase business opportunities.
89% of customers will spend more with businesses that lead to finding answers online without attempting to contact anyone.

Zendesk provides a visible analytic dashboard to track the business data insight that affects the accurate decision-making process.

Zendesk supports the integration of your existing system (such as Salesforce, Slack, Shopify, Mailchimp, etc) or other alternative applications up to 1300 apps in Zendesk Marketplace.

How Will Zendesk Help You

Reduce Cost, Gain Benefit

30%

Agent efficiency increased

286%

ROI increased

Make it easy for your customers

70%

Lower requester wait time

3.6X

Agent able to handle 3.6x as many requests

Keep your business in sync

90%

90% of our customers deployed Zendesk in 8 weeks or less

2.9

And customers see a 2.9 month payback on investment

Higher Customer Service Quality

70%

First resolution rate decreased

3.6x

More responsive to support

Long-Term Relationship

70%

Faster response

86%

Customers see that good customer service encourages repeat purchases

MAKE IT EASY

READY TO USE WITHIN 5 DAYS

DISCOVERY

We dig into your Process to optimize how Zendesk will work for you

PLANNING

We will provide a transparent action plan for the 5-day implementation period

CONFIGURATION

We build a system that fits your needs and requirements

TRAINING

We provide training and coaching before and after implementation

Grow Effectively with The Right Plan

Step 1 : Choose plan

SUITE TEAM

Get the fundamentals right.
Deliver support across any channel, all from one place.

$55

(per agent/month)

SUITE GROWTH

Go further with a little extra help.
Tap into self-service and more automations.

$89

(per agent/month)

SUITE PROFESSIONAL

Work even better together.
Get deeper collaboration, routing, and analytics.

$115

(per agent/month)

  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help Center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Pre-defined responses (macros)
  • Custom business rules (triggers & automations)
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
  • Multiple ticket forms
  • Light Agents
  • Service level agreements (SLA)
  • Customer satisfaction ratings (CSAT)
  • Multilingual support and content
  • Self-service customer portal
  • Business hours
  • Custom and live analytics
  • Side conversations
  • Skills-based routing
  • Integrated community forums
  • Data location options
  • HIPAA compliance
  • Access to Sunshine Conversations
  • Eligible for Advanced AI add-on

*** Prices shown are billed annually ***

Step 2 : Decide the amount of licenses

Implementation Service

Implementation Service

(Only pay once, Pricing is dependent on the number of agents)

1 - 3 Licenses

4 - 6 Licenses

7 - 10 Licenses

1 - 3 Licenses​

4 - 6 Licenses

7 - 10 Licenses

Quick Price Calculation

Why Choose Demeter ICT ?

Proven Experiences

We have gained comprehensive experience in providing high quality over the years.

Strong Partnership

Demeter ICT was announced by Zendesk as the
“No. 1 Premier Implementation Partner”
in Thailand, Asia-Pacific and China.

Language Friendly

All of our consultants are trilingual to provide
the best level of support to our clients.

We Can Lend a Hand

We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.