Zendesk Updates
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In a situation where your agent receives an email from a customer, but the customer didn’t receive the email you replied from Zendesk. This kindRead More -
For shoppers, the holidays are a time to be merry—with cash registers jingling and e commerce booming. But this year, the golden quarter between OctoberRead More -
A strong customer service system is crucial for businesses nowadays because it can set companies apart from their competition and encourage consumers to stay withRead More -
The data your teams collect is integral to the operation of your business and must be accessible, up-to-date, and consistent. When you eliminate data silosRead More -
Chat and messaging are already common features of many websites and apps—learn why certain types of conversations provide a better user experience.We need to changeRead More -
Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with more people doing their business andRead More -
We can’t deny that businesses may not be limited to selling online products on their own website only. To have multiple stores on the marketplaceRead More -
The benefits of customer relationship management (CRM) systems are now widely known. However, just because you’ve integrated a CRM system doesn’t mean you can feelRead More -
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boostRead More -
How are customer success and customer experience different? If you don’t know the answer to this question, you’re certainly not alone. The two concepts areRead More -
The popularity of digital assets today reflects the changing needs and behaviours of financial services users. According to the Global Monitoring Report, the cryptocurrency marketRead More -
Retaining existing customers is just as important as acquiring new ones. Sales and support can work together to acquire new customers. However, with fresh challengesRead More
