Zendesk training

Our people are your people

Our team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience. From a strategic implementation to always-on service, we make sure you get the best value out of Zendesk.

Time to shine

Take pride in your product knowledge. Whether you’re just getting started or are ready to certify, we have the resources to polish your skills.

Agents

Zendesk Agent Overview

Define user roles
Review a ticket and its properties
Ticket lifecycle
Configure a personal views and macros to save agents time

Ticket Workflows

Building and managing ticket workflows
How to capture the right information from customers

Admins

Zendesk Admin Overview

Define user roles
Review a ticket and its properties
Ticket lifecycle
Create additional support email addresses and existing email address
Add End-user, Agents, Admins, Groups and Organizations
Create Ticket Fields, User Fields and Organization Fields
Create Ticket Form (Additional)
Configure views and macros for all agents
Add Channels for create tickets

Ticket Workflows

Building and managing ticket workflows
How to capture the right information from customers
How to set up business rules (Customize Triggers)
Use organizations to provide targeted customer service
Use event-based triggers to save your agents time
Use time-based automations to reduce agent workload
Monitor Service Level Agreements

Introduction to Insights

Explore insights
How to pulling information from Zendesk Tickets, Users and Organizations

Defining User Roles and Responsibilities

How to set up teams and end-users to match a business organization and priorities
How to add people manually and in bulk
How to modify roles and permissions
How to restrict access to ticketing

Ways to learn

On-site Training

Online Training

TRAINING + WORKSHOP

Zendesk Training for better Customer Experience

เจาะลึกการใช้งานเกี่ยวกับ Zendesk Support อย่างละเอียด พร้อม Workshop โดยผู้เชี่ยวชาญจาก Demeter ICT เพื่อให้คุณได้รับประโยชน์สูงสุดจากการใช้งาน Zendesk อย่างมีประสิทธิภาพ และที่สำคัญ คือ ประสบการณ์ด้านการให้บริการลูกค้า (Customer Experience) ที่แตกต่างไปจากเดิม

7,490 บาท / ที่นั่ง

Our people are your people