Category: Zendesk Updates EN

Key Takeaways from Zendesk AI Executive Lunch, Hong Kong

The Zendesk event on April 17th, 2024 in Hong Kong was truly impressive! Generative AI has always been a hot topic, but we’ve struggled to find practical use cases for it. Zendesk Advanced AI changes that. By applying ChatGpt Generative AI, Zendesk Advanced AI goes far beyond just a smart linguistic chatbot. It saves tremendous time by automatically suggesting intents and answers to your chatbot flow. You can even generate knowledge articles from conversations between your agents and customers. This function optimizes your operation cost significantly.   But that’s not all, Zendesk Advanced AI also takes care of your...

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Customer Experience Elevating from Good to Great with Expert Tips

Customer Experience: Elevating from Good to Great with Expert Tips

Elevate your customer experience with Zendesk Explore Have you ever heard those amazing stories where a company goes above and beyond for a customer? Like when an airline rushes to deliver a bridesmaid dress or a support rep saves someone’s life by spotting signs of a stroke during a call? Those stories spread like wildfire because they’re so rare and exceptional. But here’s the thing: while those big moments are awesome, what customers really crave is consistency. They want every interaction with a company to be smooth and reliable. That’s where customer experience management (CXM) comes in. CXM is...

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Simplifying International Communication with Zendesk Call Centers

Simplifying International Communication with Zendesk Call Centers

In today’s global business world, connecting with customers around the world can be tricky. Managing phone numbers from different countries can be hard and may cause businesses to miss out on opportunities to grow. But don’t worry, Zendesk has a solution to make international communication simple. Understanding Call Centers Let’s talk about call centers. They’re like a special team of people who are really good at helping customers over the phone. They handle all kinds of questions about a company’s products or services. Call centers are super important because they make sure customers have a good experience when they...

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Mastering Customer Experience 7 Steps to Elevate Your Brand with Zendesk

Mastering Customer Experience: 7 Steps to Elevate Your Brand with Zendesk

Customer experience (CX) is all the interactions customers have with your company at all stages of the customer journey. Whether it’s a call to customer service, observing an ad, or something as simple as paying a bill, every exchange impacts how a customer perceives a business. Did you know that every interaction a customer has with your company, from a simple query to a complex support request, plays a crucial role in shaping their perception of your brand? In today’s hyper-competitive market, prioritizing customer experience (CX) isn’t just a good practice—it’s essential for business success.  Let’s delve deeper into...

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Empowering Customer Service Zendesk AI Revolution

Empowering Customer Service: Zendesk AI Revolution

In today’s fast-moving world of customer service, keeping up means using the latest tech. Zendesk AI is leading the way, making customer support easier and better. It learns from billions of real customer interactions, so it can give personalized help without extra work. Expert CX Tailored for Your Business Zendesk AI acts as a silent partner, empowering agents to deliver exceptional service effortlessly. By suggesting responses and discerning customer intent, AI tools provide invaluable support, enhancing the overall customer experience. Bid Farewell to Outdated Bots Gone are the days of ineffective and cumbersome bots. Zendesk bots navigate requests autonomously,...

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Omnichannel Strategies_DMIT_The Complete CX Guide for 2024

Omnichannel Strategies: The Complete CX Guide for 2024

What is omnichannel Omnichannel is a customer experience strategy that creates connected and consistent customer interactions across channels and touchpoints. Companies that take an omnichannel approach connect customer context and data across systems and tools for a more personalized CX. How does omnichannel work? An omnichannel approach links different communication channels within a company, like marketing, service, and sales. This ensures that data from WhatsApp, Messenger, live chat, SMS, and social media are all connected. It also means that conversations can smoothly transition between different channels and departments. This setup allows customers to reach out to your business through...

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Solving International Customer Service Challenges with Zendesk

Solving International Customer Service Challenges with Zendesk

International customer service presents unique challenges for businesses, from language barriers to complex workflow management. In this article, we’ll explore common pain points faced by businesses in international communication and how Zendesk offers solutions to overcome these challenges. Let’s take a look at some Q&A that might help your business and your understanding about Zendesk Pain Point 1: Connecting with Overseas Customers Businesses often struggle to communicate directly with customers abroad due to the complexity of managing international phone numbers. This leads to missed opportunities and hampers global growth. Problem: Businesses want to contact overseas customers by using international...

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WhatsApp for Business_Your Path to Enhanced Customer Engagement

WhatsApp for Business: Your Path to Enhanced Customer Engagement

Leveraging the WhatsApp Business app, integrating chatbots, and connecting WhatsApp with Zendesk can empower businesses to deliver exceptional customer experiences, improve operational efficiency, and drive business growth in today’s competitive landscape. WhatsApp for Business has revolutionized the way companies interact with their customers. With its seamless interface and powerful features, it has become an indispensable tool for businesses of all sizes. But what exactly is WhatsApp for Business, and how can it benefit your organization? Learn more about What’s the difference between WhatsApp and WhatsApp Business? Why Use the WhatsApp Business App? Accessibility With billions of users worldwide, WhatsApp...

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Driving Customer Support Excellence Uber's Journey with Zendesk

Driving Customer Support Excellence: Uber’s Journey with Zendesk

Very few companies attain the level of success that transforms their name into a verb. Uber, founded in 2009, is among the elite, revolutionizing transportation globally by providing safe, affordable rides with just a tap of a button in over 450 cities and 76 countries. Operating on a vast scale, Uber connects people and utilizes local resources to meet diverse community transportation needs. Behind Uber’s seamless rider and driver experience lies a complex support ecosystem, pivotal as the company rapidly expands worldwide. With operations in over 450 cities and the introduction of products like UberEATS, UberRUSH, and Uber for...

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