3 tips AI help financial service to cut the costs

Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, with the collapse of several notable banks in recent months. As we emerge from the pandemic, some things haven’t changed: telecommuting is the new normal, and customers expect to connect with your company on their mobile devices. That means financial services: sales, claims, services, and transactions need to happen securely across digital channels. Customers must be able to get the information they need, on demand. And while there’s increasing pressure to cut costs,...

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A new way to build better customer experience

In today’s era of digital customer services, customer needs are different from the past. Customer experience (CX) is a critical part of brand strategy for gaining lasting customers and driving business growth. With the recent need for brands to shift their focus to digital experiences to reach customers, CX has become the key driving factor behind a customer’s decision to choose your brand over your competition. Companies need an effective tool to improve customer experience in order to win competitions and catch out customers. What CX Broadcast can help? Manage Data and Customize Target Group Efficiently manage data and...

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Why does digital customer service matter for the fintech?

As the world turned digital, the fintech industry was ready to ride the wave. But there are now so many players in the digital space, there’s fierce competition to keep and acquire new customers. The biggest reason fintech businesses struggle is the quality of their customer experience. To provide top-notch customer experiences, businesses need to have a customer support solution to keep customers loyal. What is digital customer service? Digital customer service is the support a company offers to customers via digital channels, like email, chatbots, and self-service. While many companies still offer phone support, digital customer service is...

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How to make E-commerce superb than your competitors by Sunshine Conversations?

The Sunshine Conversations (also named as SunCo) is a messaging platform for innovative conversational experiences that enables businesses to communicate with their customers across all popular messaging channels.Its rich APIs allow for conversation management, rich messaging, user metadata collection, account management and more. SunCo offers e-commerce businesses the ability to seamlessly integrate their preferred CRM systems, such as Zendesk, third-party chatbots, and other tools, to effectively engage with customers through messaging channels. By utilizing SunCo, businesses can enhance their customer experience, while also benefiting from the convenience and speed of the platform. Additionally, SunCo helps to decrease customer service agent...

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5 ways to boost e-commerce customer engagement in 2023

In this new world, customers have sky-high expectations of service. It’s no longer enough to offer great products—customers demand great experiences on every channel, on their own terms. What is customer engagement? Customer engagement is the ongoing interactions between a brand and a buyer across various customer communication channels such as ecommerce websites, social media, advertising, email, live chat, phone support, and more. Some customer engagement examples include: Exclusive promotional offers or discounts for loyal customers Timely push notifications Personalized welcome messages for new customers It’s easy to lump customer engagement, experience, and satisfaction together. And while these concepts...

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Zendesk Proactive Messages

In today’s fast-paced world, businesses strive to provide exceptional customer service and increase customer engagement to stay ahead of the competition. So This year  Zendesk introduced a new feature called Proactive Messages on April 23th. This article will provide you with a detailed introduction to this feature. What are Proactive Messages? Proactive messages refer to sending targeted messages to customers before they contact you. These messages can provide assistance, personalized greetings, and more. It also anticipates customer issues in advance, enhances customer engagement, and enables more personalized customer service. How to use Proactive Messages? You can choose which customers...

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Zendesk AI_Shaping the future of customer experience

Zendesk AI: Shaping the future of customer experience

Nowadays, the customer experience is changing. Advances in technology such as Zendesk AI, combined with new and ongoing business challenges, that put us all under pressure to continue to evolve, improve, and do more for our customers.  Many businesses have managed through supply chain disruptions, rising costs, and the ongoing shift into the digital landscape. All while under a cloud layer of ongoing economic uncertainty. Companies are faced with tightening margins and cutting costs. Meanwhile, consumer expectations continue to rise. Businesses will anticipate and efficiently respond to customer needs to build strong relationships and drive profitable growth. Zendesk Relate 2023...

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6 ways to improve customer experience

6 ways to improve customer experience (CX)

What is customer experience (CX) The Customer experience (CX) refers to how a business engages with customers throughout their buying journey, including marketing, sales, and customer service. It encompasses the overall impression customers have of your brand based on their interactions. According to the current customer experience trends, cx is important for any business. Now, customers made it clear that they want a personalized customer experience, and are unable to wait for businesses to gradually understand this. Why we need to improve customer experience (CX) As products become more common, customers now prioritize their experiences with companies rather than...

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5 hot CX trends 2023_Make your business go above and beyond

5 hot CX trends 2023: Make your business go above and beyond

5 Trends customer experience you can’t ignore if you want to be ready for the CX Trends 2023. According to the current customer experience trends, customer satisfaction is important for any business. Now, customers are more powerful than ever before, and they have made it clear that they want a personalized customer experience, and are unable to wait for businesses to gradually understand  this. So, now is the time for businesses to make big changes.  As mentioned, the customer experience is an important battleground for brands. Here’s what you need to know about 5 trends that will shape how  businesses...

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