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Category: Zendesk Updates EN

Summary of Key Points from the Online Seminar:Winning Through Brand.com and E-commerce Platforms

Recently, DEMETER ICT, in collaboration with Shopify, hosted an online seminar titled “Winning with Brand.com & Marketplaces,” which can be translated into Chinese as “以品牌官网与电商平台制胜市场.” Shopify is a leading global e-commerce website platform, currently serving over 4.6 million online stores across 175 countries. Many world-renowned brands such as CHANEL, Nike, and Nestlé trust Shopify as the core technology platform for their e-commerce operations. The online seminar featured two keynote speakers: Dr. Varanyu Suchivoraphanpong, Founder and CEO of DEMETER ICT Soojin Jeong, Senior Partnership Manager at Shopify Together, the speakers shared insights and practical experiences on the trends and strategies...

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Zendesk AI – Intelligent Service Agents: Bringing Customer Experience into the Smart Era

In today’s world, where artificial intelligence is transforming every industry, Customer Experience (CX) has become the core battlefield of business competition. Customers no longer settle for passive responses — they expect instant, accurate, and empathetic service. To meet these expectations, companies need more than a traditional support system; they need an intelligent engine that can understand, learn, and respond — the Zendesk AI Intelligent Service Agent (AI Agents). As Zendesk’s Premier Partner in the Asia-Pacific region, DEMETER ICT helps organizations successfully implement Zendesk’s AI capabilities — improving efficiency, reducing costs, and boosting customer satisfaction — all without overhauling their...

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Shopee vs Lazada vs Tiktok

Shopee vs Lazada vs TikTok Shop: Who’s Winning in Southeast Asia?

Southeast Asia’s e-commerce hit US$128B in 2024 — Shopee still leads, Lazada turns profitable, and TikTok Shop is rewriting the rules of retail. 2025 is the year where content meets commerce — and brands that master all three platforms will win the region. TL;DR In 2024, Southeast Asia’s e-commerce market continued its strong growth trajectory, reaching a total GMV of US$128.4 billion (+12% year-on-year). Shopee, TikTok Shop, and Lazada remained the top three dominant players, collectively accounting for over 84% of the regional market share. Shopee retained its leadership position with 52% share, TikTok Shop recorded the fastest growth...

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Zendesk AI Agent Advance

Zendesk AI Agent Advanced Review 2025: Features, Pros, and Limitations

What is Zendesk AI Agent Advanced Zendesk offers a tiered approach to its AI bot/automation capabilities for customer service. The basic level is called AI Agents – Essential (or simply “AI agents”) and is included (or bundled) with many of its plans. The “Advanced” add‐on — Zendesk AI Agent Advanced — is the higher‐tier version which unlocks significantly more capabilities. In short: It’s the automation layer and “bot” portion of the support stack — the part that interacts with your customers (via chat, email, messaging), tries to resolve queries, deflect tickets, and only escalates to human agents when needed....

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CXBOX HUB optimizes Customer Engagement and provides all-in-one cost reduction on Zendesk

One of the most important strategies that every organization should focus on is Customer Experience (CX).According to Zendesk’s CX Trends 2025 report, 60% of customers will purchase from brands that deliver great experiences, while 73% of customers will switch to competitors after just one bad experience. Creating a great customer experience (CX) is therefore a key strategy for customer retention and for acquiring new customers to ensure sustainable revenue growth. One effective way to build excellent CX is through comprehensive customer engagement — maintaining meaningful interactions with customers across all touchpoints. Zendesk — The Leading Customer Experience Platform Zendesk...

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The Power of Hybrid Support: How Chatbots and Live Agents Create a Seamless CX

In today’s digital age, customers expect instant service. They want their questions answered quickly, whether it’s midnight or the middle of the workday. That’s where chatbots and live support come into play. On their own, both chatbots and human agents offer important benefits—chatbots provide quick, automated responses, while live agents offer personalized support for more complex issues. But when you combine the two? You get a seamless, hybrid system that delivers a far superior customer experience.  This article will break down why blending chatbots with live support is the ultimate way to boost customer satisfaction and how Zendesk can...

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Turning Frustration into Satisfaction: Identifying and Resolving Customer Pain Points with Zendesk

Customer pain points are inevitable, but how companies handle them can make or break the customer experience. These frustrations—whether it’s a complicated checkout process or unhelpful customer service—can drive customers away if left unaddressed. Fortunately, by understanding and resolving these pain points, businesses can not only improve satisfaction but build lasting loyalty. In this blog, we’ll explore customer pain points, how to identify them, and how tools like Zendesk can help turn problems into opportunities. What Are Customer Pain Points? Customer pain points are the everyday challenges or frustrations that your customers encounter when interacting with your business. These...

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Tech Scale-Ups and Data-Driven CX: Turning Insights into Customer Satisfaction

Scaling a tech company brings unique challenges, but the right approach can lead to unprecedented customer success. Today’s consumers expect more than just quality products; they want meaningful interactions and seamless experiences. Data can be the key to unlocking these elevated experiences—if you know how to use it. Let’s explore how data-driven insights can help tech scale-ups boost customer experience (CX), with tools like Zendesk playing a crucial role in creating effective and scalable solutions.  Why Data Matters for CX in a Scaling Environment As tech companies grow, managing and analyzing customer data becomes essential. Customers expect speed, accuracy,...

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Why Digital Sales Matter: Driving Growth with Zendesk’s Smarter Tools

In today’s tech-savvy world, digital sales have become essential to business success. As customers rely more on digital channels for information and purchases, adapting to these changes isn’t just smart—it’s necessary. But what are digital sales, and why are they so important for modern businesses? Let’s break it down. What Digital Sales Are All About Digital sales involve using online tools, platforms, and data to connect with customers, nurture leads, and close deals. Unlike traditional sales methods, digital sales tap into online channels like social media, email, live chat, and e-commerce platforms. This approach is often more data-driven, enabling...

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