E-commerce seller attention! A secret to improve customer service.

In the current digital world, online shopping is a simple thing for everyone. With the rise of e-commerce platforms, more and more merchants have joined the ranks of e-commerce. Lazada, as a well-known e-commerce platform in Asia. Merchants do whatever it takes to keep customers: the most important thing is the quality of customer service. Customers will be satisfied if the customer service is good. When customers are satisfied, they will choose your products. You can use Zendesk to improve customer service, hold customers, and win the competition.

What is Zendesk?

Zendesk is a customer service platform where you can support customer requests from omni-channels. With the Zendesk powerful integration, whether your customers contact you by SMS, talk, email, social media or other channels, your agents can easily support the request. You can also monitor the agents and efficiency with customer service. Whether you’re a startup or a large enterprise, if you want to improve your level of customer service, Zendesk has you covered.

How does Zendesk integrate Lazada?

Integrating Zendesk with Lazada is essential, utilizing APIs to establish a seamless connection. Once the integration is complete, whether it involves customer order information or messages exchanged between sellers and customers, the data will flow seamlessly into the Zendesk support system.

How Zendesk helps improve your customer service?

Improve response efficiency
Zendesk can integrate all stores of your Lazada into one ticket system, so that your agents don’t need to switch between the backstages of different stores and use Zendesk to support customer requests from all stores. Quick reply means customer retention, which can increase potential revenue.

Personalized after-sales service
Zendesk will save chat records and order information of customers on Lazada. When a customer seeks after-sales service, the customer service can learn the customer’s preference based on the customer’s past order information by browsing the chat history. The response will be more personalized and improve customer experience.

Insight report
Zendesk will generate analysis reports to display customer service efficiency and product data. You can adjust the working hours of agents based on data, and formulate suitable marketing strategies to improve customer service and increase revenue.

With the popularity of the Internet and the convenience of e-commerce platforms, more and more products have sprung up, and people have many choices. In the face of a variety of products, price and features are no longer the first factors for customers’ purchase. Only way to win the competition is providing high-quality customer service to retain customers and make your business successful.

Demeter ICT – No. 1 Zendesk Premier Partner in Asia Pacific and Great China Region.
For more information, Zendesk product and services, please contact us.