data integration

DesignLibro: A data integration for seamless experience

DesignLibro, an online start-up seller that is recognized as a top seller on marketplaces like Amazon. They sells pet supplies, home and kitchen, appliances, and home décor items under the brands Petlibro and Toppin. Therefore, they started operations in 2020 and reached the North American market. As a result, the company continued to grow, therefore DesignLibro needed a support system and data integration to serve their growing number of clients and be able to improve their customer service. “The key of customer service is punctuality and delivering complete solutions to customers in order to acquire the trust of customers.”...

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Good news! Zendesk is Now Connected to WeChat

WeChat is a popular communication platform from China with over 963 million users worldwide, making many businesses wanting to tap into Chinese customers often choose WeChat to build their brand awareness and to advertise their products. This article explains how to connect WeChat communication channels with Zendesk Agent Workspace so that customers who contact us with questions or report problems via WeChat will receive better service. Customer service and support teams are simplified through a single platform, Zendesk. In addition, all customer information and contact will be stored as a ticket as well. Initially, if you want to connect...

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What are the 5 Benefits of AI Chatbot for Customer Service?

If you are one of those who are still hesitant about whether AI Chatbot is right for your business? This article will answer all you need to know about using AI Chatbot for customer service. The AI ​​(Artificial Intelligence) system that everyone has seen in sci-fi movies may be as terrifying and terrifying as many stories say, but AI bots are actually not as scary as you might think. Plus, the AI ​​bot industry is growing every year because it is a concrete technology that brings significant benefits to the world of business and customers. According to The bot...

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Messaging best practices for better customer service

Forty-two percent of people worldwide have a smartphone, and 87 percent of smartphone owners use messaging. Let those numbers sink in for a minute. Customers overwhelmingly want to interact with businesses on the same messaging channels they use in their personal lives. They’re also looking to connect with brands through live chat on their web and mobile apps. Messaging already had the highest customer satisfaction score of any support channel before COVID-19, with a CSAT of 98 percent. And now, with consumers quarantined at home and relying on technology to communicate even more, the amount of time they’re spending on...

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Find Answers What Pain Points Can solves by Zendesk

📍”Pain Point” is a problem that customers face for some reasons that cause negative feelings or make life more difficult. If you compare pain point to the goal of many organizations that want their customers to feel good about their brand, it’s not wrong to say that pain point is the opposite of building a good brand image. For this article, let’s delve into customer service pain point, both from a business owner’s perspective and from a customer experience perspective, and how Zendesk can help. Pain Point in Business Owner’s Corner 1. Customers are not satisfied with the service....

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Circles.Life + Zendesk: New markets, same superb support

“Zendesk is more than a ticketing platform, and it’s also an advocate of self-help. The ease of integration is very simple as configurations can be easily replicated across markets, and because it’s built with the agent experience in mind, it’s extremely agent-friendly.” John Epok Pascual Regional Leader for Special Projects and Customer Happiness Operations Support at Circles.Life “Zendesk has been such an effective tool for agents to work with, and has really been developed with them in mind – it’s both simple to use and powerful, and has been such strong support as Circles.Life has grown.”  John Epok Pascual...

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7 Reasons Why Businesses Should Use Chatbots for Customer Service

Did you know? According to the survey, 61% of customers are satisfied with communicating with a staff member by email. 44% are satisfied with phone service And 73% preferred live chat customer service the most. Installing live chat on a website today is not that new. It is undeniable that many social communication behaviors in our lifestyles are increasingly swayed by messaging. Many companies are often installing live chat as an alternative channel for their customers. contacting staff But if you want to deliver a good customer experience via live chat or expect long-term business growth, Live chat also...

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No matter how much information you can find! with the Searching feature from Zendesk

Did you know?  Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers. As a result, the number of incoming tickets increased as well. Zendesk looked for a solution to increase productivity and the agent experience by creating a search field where agents could type text. Ticket numbers or keywords you want to find And the customer’s information will be displayed immediately. without having to postpone digging to waste time What will the details be? Let’s look at the method in detail to see a clear picture. 1. Start by opening the...

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Bukalapak + Zendesk: An Ecommerce Evolution

When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largest eCommerce platform, is now serving more than 1 million customers better by putting the focus back on providing a seamless customer experience with integrated  communication channels, all built with Zendesk. Since launching in 2010, Bukalapak has grown from helping Indonesia’s small and medium-size businesses increase their sales, to become the country’s leading online marketplace. It is currently one of Southeast Asia’s largest ecommerce platforms, valued at more than US $1 billion, with close to 70 million active users each month....

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