Tag: zendesk

No matter how much information you can find! with the Searching feature from Zendesk

Did you know?  Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers. As a result, the number of incoming tickets increased as well. Zendesk looked for a solution to increase productivity and the agent experience by creating a search field where agents could type text. Ticket numbers or keywords you want to find And the customer’s information will be displayed immediately. without having to postpone digging to waste time What will the details be? Let’s look at the method in detail to see a clear picture. 1. Start by opening the...

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Bukalapak + Zendesk: An Ecommerce Evolution

When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largest eCommerce platform, is now serving more than 1 million customers better by putting the focus back on providing a seamless customer experience with integrated  communication channels, all built with Zendesk. Since launching in 2010, Bukalapak has grown from helping Indonesia’s small and medium-size businesses increase their sales, to become the country’s leading online marketplace. It is currently one of Southeast Asia’s largest ecommerce platforms, valued at more than US $1 billion, with close to 70 million active users each month....

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Zendesk introduces skin tone-based emoji selection feature Meet the needs of a wide variety of users

interested in and pushed for equality in many countries around the world for quite some time. Because the difference in skin color is not a measure of talent, goodness, or success. The difference in skin tone has been something that people have been Zendesk has its users and employees with a wide range of skin tones, and Zendesk recognizes the importance of equality that people around the world are demanding. This led the developers of Zendesk Agent Workspace to design a skin tone selection feature for emojis. To represent the diverse user base (Agents) of Zendesk. How to choose...

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Good customer service: 10 ways to deliver great customer service

When you think about your best customer service experience,  what comes to mind? Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer support, and the agent sympathized with you, then went out of their way to fix the issue.  An excellent customer experience can change the way customers think about a company. It can also build loyalty. The keys to great customer service Channel choice Empathy Customer-centricity Proactice support Personalization Speed Self-service Empowered agents Collaboration Agility 1. Serve your customers in the channels of their choice...

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Measuring customer experience with Zendesk Explore

How to track and leverage customer data to improve CX. Knowledge is power, especially in the world of customer service. According to the 2020 CX Trends Report, companies that leverage the most data have 36% faster resolutions, 79% reduction in customer wait time, and four times as many solved customer requests. But to reap those benefits, you need a powerful business intelligence tool. Zendesk Explore allows you to identify important trends, find ways to improve your team’s interactions with customers, and gauge customer satisfaction with your brand. Companies that use Explore handle 3.4 times as many tickets as those that don’t use...

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Building the best customer experiences with Facebook and Zendesk

Facebook selects Zendesk as its core CX partner to provide enhanced customer conversations across its messaging channels directly within Zendesk At Zendesk, we’re big believers in the power of messaging to keep people together. While the momentum behind messaging has been building up for a decade, we’ve seen the use of messaging apps grow exponentially during the past year. The pandemic, which has changed the way we live, has also changed how we communicate, connect, and work. With platforms like Facebook — WhatsApp, Messenger and Instagram Direct — seeing increased usage across all their properties in the first half...

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3 hidden costs of Freshdesk: Why low license fees can be deceptive?

When choosing a customer service solution, there are many factors to consider, and let’s face it — cost is high among them. Freshdesk says you’re saving money on their low license costs, which is a part of the total cost of ownership, but there are big trade offs to know about. Here are the top three things you should consider. 1. Freshdesk’s spotty reliability can tarnish your brand Your customers and your support teams depend on your software to work for them. So when it’s not reliable, it can cost you time and money. Dropped chats and calls lead...

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