MAKE CUSTOMER EXPERIENCE SIMPLE
Unlock the Limits of Customer Experience Creation
CXBOX – a powerful add-on for Zendesk that helps you elevate interactions, connect with customers more effectively, and deliver deeply personalized experiences.
CXBOX is a specialized tool developed by Demeter ICT to extend and enhance the Zendesk experience.
Functioning like an extension, CXBOX empowers businesses using Zendesk to reach customers across platforms like Shopee, Lazada, Shopify, and more. With its complete set of tools, businesses can easily expand their customer experience capabilities — from sending proactive, personalized messages, consolidating chats from multiple platforms into a single interface, to increasing sales opportunities through intelligent product recommendations.
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Connect CXBOX with Your E-commerce Platforms
Elevate your business and boost sales by creating customer experiences that truly understand and resonate with them.
CXBOX Services
Tools that make creating customer experiences simple
Send proactive messages
to strengthen customer relationships
With CXBOX Hub, you can send targeted messages, build personalized interactions, track results, and access valuable insights — all designed to enhance customer relationships.
- Personalized Outbound Messaging
- Manage Data & Customize Target Group
- Campaign creation
- Insight report
- Empower Zendesk capability
Boost sales with precise product recommendations
CXBOX Recommendation is a sales-boosting tool that gives you a 360° view of your customer data from Shopify, Shopee, and Lazada. Using machine learning, it delivers highly relevant product recommendations and includes built-in sales analytics to help you track performance and optimize sales in real time.
- Customer Data 360°
- Recommendation System
- Performance Analytics
Respond to customers from all channels in one place
CXBOX Commerce connects chats from multiple e-commerce platforms like Shopee and Lazada directly into Zendesk, allowing you to reply quickly and effortlessly. It also includes features like instant order status checking, so you can provide accurate and timely updates.
- Seamless Integration
- Real-Time Conversation
- Real-Time Order Information
- Centralized Communication
- Data-Driven Insights
