Facebook-f Youtube Linkedin
Facebook-f Youtube Linkedin

Tag: CX

Shopee vs Lazada vs Tiktok

Shopee vs Lazada vs TikTok Shop: Who’s Winning in Southeast Asia?

Southeast Asia’s e-commerce hit US$128B in 2024 — Shopee still leads, Lazada turns profitable, and TikTok Shop is rewriting the rules of retail. 2025 is the year where content meets commerce — and brands that master all three platforms will win the region. TL;DR In 2024, Southeast Asia’s e-commerce market continued its strong growth trajectory, reaching a total GMV of US$128.4 billion (+12% year-on-year). Shopee, TikTok Shop, and Lazada remained the top three dominant players, collectively accounting for over 84% of the regional market share. Shopee retained its leadership position with 52% share, TikTok Shop recorded the fastest growth...

Continue reading

CXBOX HUB optimizes Customer Engagement and provides all-in-one cost reduction on Zendesk

One of the most important strategies that every organization should focus on is Customer Experience (CX).According to Zendesk’s CX Trends 2025 report, 60% of customers will purchase from brands that deliver great experiences, while 73% of customers will switch to competitors after just one bad experience. Creating a great customer experience (CX) is therefore a key strategy for customer retention and for acquiring new customers to ensure sustainable revenue growth. One effective way to build excellent CX is through comprehensive customer engagement — maintaining meaningful interactions with customers across all touchpoints. Zendesk — The Leading Customer Experience Platform Zendesk...

Continue reading

Tech Scale-Ups and Data-Driven CX: Turning Insights into Customer Satisfaction

Scaling a tech company brings unique challenges, but the right approach can lead to unprecedented customer success. Today’s consumers expect more than just quality products; they want meaningful interactions and seamless experiences. Data can be the key to unlocking these elevated experiences—if you know how to use it. Let’s explore how data-driven insights can help tech scale-ups boost customer experience (CX), with tools like Zendesk playing a crucial role in creating effective and scalable solutions.  Why Data Matters for CX in a Scaling Environment As tech companies grow, managing and analyzing customer data becomes essential. Customers expect speed, accuracy,...

Continue reading

Why Digital Sales Matter: Driving Growth with Zendesk’s Smarter Tools

In today’s tech-savvy world, digital sales have become essential to business success. As customers rely more on digital channels for information and purchases, adapting to these changes isn’t just smart—it’s necessary. But what are digital sales, and why are they so important for modern businesses? Let’s break it down. What Digital Sales Are All About Digital sales involve using online tools, platforms, and data to connect with customers, nurture leads, and close deals. Unlike traditional sales methods, digital sales tap into online channels like social media, email, live chat, and e-commerce platforms. This approach is often more data-driven, enabling...

Continue reading

Proactive Support Made Easy: How CS Ops Revolutionizes Customer Service

Customer service today is more than just answering questions—it’s about creating experiences that set businesses apart in a crowded market. With expectations higher than ever, businesses need to rethink how they deliver support. That’s where customer success operations (CS Ops) comes in. It’s the engine that drives efficient processes, equips teams with the right tools, and ensures customers achieve their goals. Let’s dive into what CS Ops is, why it’s important, and how Zendesk can help businesses use it to deliver outstanding service. What is Customer Success Operations? At its core, customer success operation is about making the customer...

Continue reading

AI-Powered Retail: Delivering Smarter, Seamless Customer Experiences

The retail industry is undergoing a significant transformation, and at the heart of this shift is artificial intelligence (AI). With its ability to analyze data, predict trends, and automate processes, AI is helping retailers not only meet customer expectations but also set new standards for customer experience (CX). Let’s explore how AI is revolutionizing the retail landscape and how Zendesk can support businesses in this evolution. How AI is Changing Retail AI has become an essential tool in the retail sector, enabling businesses to deliver smarter, more meaningful interactions. Here’s a closer look at its impact: 1. Personalized Shopping...

Continue reading

Optimizing Customer Service with WhatsApp Chatbots

Learn everything about WhatsApp chatbots: how they work, their four key advantages, and three essential steps to activate and streamline your customer service. Have you considered using the WhatsApp Business chatbot to simplify communication and enhance the customer experience? To celebrate the milestone of 5 million companies registering on the platform, this feature has been made available to users. This article will explain how WhatsApp chatbots work, how to activate them, and how they can help you reduce response times and provide 24/7 support to customers and prospects. How Does the WhatsApp Business Chatbot Work? Since its launch in...

Continue reading

Enhancing Customer Experience with Zendesk and CXBOX Hub

In today’s highly competitive landscape, customer experience (CX) is more important than ever. As businesses strive to meet customer expectations, Zendesk has emerged as a global leader in customer service software, serving over 180,000 customers worldwide. Recognized as a leader in Gartner’s Magic Quadrant for CX, Zendesk stands out for its robust capabilities, particularly its social messaging features, which enable brands to effectively engage with customers across various messaging channels. Expanding Beyond Customer Service Teams While customer service teams are often the primary users of messaging channels, the reality is that customer engagement extends beyond these teams. Marketing, sales,...

Continue reading

Why Zendesk AI is the Key to Smarter, More Adaptable Workplaces

The workplace is evolving faster than ever, and businesses are feeling the pressure to adapt. From improving efficiency to staying ahead of customer expectations, companies need tools that can handle today’s challenges while preparing them for tomorrow. Artificial intelligence (AI) has emerged as a game-changer, helping businesses streamline operations, make smarter decisions, and deliver exceptional customer experiences. Let’s take a closer look at how AI is transforming the workplace, the benefits it brings, and how Zendesk is helping businesses stay ahead of the curve. AI’s Role in the Modern Workplace AI is no longer just a futuristic idea—it’s a...

Continue reading
+66 2 030 0066 (Thailand)
+65 69794102 (Singapore)
support@demeterict.com

Headquarter:
43 Thai CC Tower, 7Fl., Room 074,
South Sathon Rd., Yannawa, Sathorn,
Bangkok 10120, Thailand

上海办事处:
上海市徐汇区沪闵路9339号3层301室

Singapore Office:
531A Upper Cross Street
#04-95 Hong Lim Complex
Singapore 051531

About Us

Career

Privacy Policy

Follow Us

Whatsapp
Youtube
Linkedin-in