Shadow-AI-Risks

Shadow AI and Your Business: Understanding the Risks and Finding the Right Solutions

Artificial intelligence (AI) is transforming the way businesses operate, making everything from customer support to data analysis faster and more efficient. But with this rapid adoption comes a hidden challenge—Shadow AI. This term refers to AI tools and applications that employees use without approval from IT or security teams. While often well-intentioned, these unsanctioned tools can create serious security and compliance risks. So, how can businesses take full advantage of AI while ensuring it’s safe, secure, and properly managed? Let’s break down the risks of Shadow AI, how it affects businesses, and what you can do to keep it...

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The Ethics of AI in Customer Experience: A Zendesk Perspective

In the rapidly advancing digital world, AI is making waves in customer experience (CX), offering tools that can revolutionize how businesses interact with customers. But with great power comes great responsibility. Ensuring AI is used ethically is crucial to maintaining trust and delivering excellent service. Zendesk, a leader in customer service solutions, understands this well and is deeply committed to ethical AI use. Let’s dive into the ethics of AI in CX and see how Zendesk is leading the way. Navigating the Ethical Landscape of AI in Customer Service AI has the potential to transform customer service by making...

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