ARTIFICIAL INTELLIGENCE
Zendesk AI – The Intelligent Customer Service Tool
Zendesk AI is an artificial intelligence system for customer service, trained on over a billion real-world interactions between customers and support agents.
It deeply understands customer experience, helping you deliver personalized support from the very first interaction — without any additional setup.
ARTIFICIAL INTELLIGENCE
Zendesk AI เครื่องมืออัจฉริยะในการบริการลูกค้า
Zendesk AI ระบบปัญญาประดิษฐ์ (AI) เพื่อการบริการลูกค้า พัฒนาขึ้นโดยข้อมูลการโต้ตอบกว่าหนึ่งพันล้านครั้งระหว่างลูกค้าและพนักงานจริง
Zendesk AI มีความเข้าใจเรื่องประสบการณ์ลูกค้า ช่วยให้คุณมอบการสนับสนุนที่ปรับแต่งตามความต้องการของลูกค้าแต่ละรายได้ตั้งแต่ครั้งแรก โดยไม่ต้องทำอะไรเพิ่มเติม
Smart Interactions for Every Customer Touchpoint
- Automated Customer Service
Handle large volumes of customer requests effortlessly with AI Agents that can quickly resolve issues and inquiries.
- Empower Your Team
Zendesk AI enhances agent performance with tools that give them a complete picture of each situation and suggest the best ways to interact with customers.
- Maintain Quality as Workloads Grow
Gain a comprehensive overview of your service operations. Use AI to impress customers, reduce agent workload, and streamline workflows.
Let AI Handle the Routine Tasks
Zendesk AI Agents are smarter, more reliable, and more autonomous than typical bots. They truly reduce the workload for your agents and can handle more complex conversations—because customer service is what Zendesk AI Agents do best.
Turn Agents into Service Experts
Beyond giving suggestions, Zendesk AI actively supports agents by proposing tailored responses and actions based on your business rules.
Increase your Customer Satisfaction Score (CSAT) with Generative AI, helping agents craft personalized responses with the right tone and wording.
Empower your team with full context behind every interaction—so they know what the customer needs and feels before the conversation even starts.
Leverage AI-powered suggestions to automatically answer common questions, allowing agents to resolve cases faster. Agents can also use AI suggestions as a reference during live interactions.
Take Your Customer Experience to the Next Level
Zendesk’s intelligent AI automatically analyzes customer data — including their needs, emotions, and even the language they use. You can customize this analysis to highlight the most relevant insights for your business, ensuring critical information always appears first.
Reduce customer resolution time with AI-driven automatic routing. Zendesk AI evaluates customer data — such as intent, sentiment, and language — to connect customers with the most suitable and knowledgeable agents.
Let AI analyze ticket content and automatically suggest appropriate responses, helping agents save time by eliminating repetitive manual work.
Save time by turning short notes or topics into complete articles automatically. With just one click, publish and use Generative AI to instantly find and recommend answers to customers.
What Customers Are Saying
Join over 170,000 organizations that trust Zendesk.
Empower Your Teams with Agility
Assign repetitive service requests to AI agents trained from millions of HR and IT interactions. Forward sensitive or complex topics to the right teams, so your employees can focus on high-value tasks that matter most.
Enterprise-Grade Security and Privacy
Zendesk AI adheres to the same strict standards as all Zendesk products because protecting customer data is our top priority. For organizations requiring enhanced data protection, our Advanced Data Privacy Add-on provides the highest level of enterprise-grade security.
