AI-POWERED BOTS
No Bot Works Quite Like an AI Agent
Zendesk’s AI Agent is purpose-built for customer experience. It can resolve every kind of interaction—from simple cases to complex scenarios—while working smoothly alongside your team to deliver fast, tailored service.
AI-POWERED BOTS
ไม่มีบอทไหนทำได้เหมือน AI Agent
AI Agent ของ Zendesk มีความสามารถพิเศษด้านประสบการณ์ลูกค้า สามารถแก้ไขการโต้ตอบได้ทุกประเภททั้งเคสที่ง่ายและซับซ้อน ทั้งยังทำงานร่วมกับพนักงานได้อย่างราบรื่น มอบบริการที่รวดเร็วและปรับแต่งตามความต้องการ
A Bot That Makes Customer Service Effortless
always ready to help
Reassure customers with AI that’s available anytime, anywhere—providing instant support and reducing wait times.
Easy to deploy
AI Agents are adaptable and simple to set up, so you won’t spend time on heavy maintenance.
Delight your customers
Lift CSAT with an intuitive AI Agent that keeps learning and improving communication quality.
Empower your team
Let agents focus on relationships and high-value conversations while the AI Agent handles the rest.
Built to Operate Autonomously
The AI Agent identifies customer intent and sentiment, responds like a real agent, and can detect topics to trigger automated actions—all powered by your customer data.
Support customers through conversational flows, with auto-generated replies grounded in your knowledge base—and tone that matches your brand.
Customize conversation flows for nuanced situations to keep the AI Agent’s responses precise and on-brand.
The AI Agent can process refunds, reset passwords, or cancel services directly by connecting to your systems.
Continuously track AI Agent performance with reliable metrics so you know it’s meeting your standards.
What Customers Are Saying
Join more than 170,000 organizations that trust Zendesk
If you’re a Zendesk customer on the Support or Suite plans, you can use AI Agents.
It combines Generative AI with Zendesk’s intent model to deliver high accuracy, efficiency, and human-like experiences.
AI Agents can be used across social media, websites, mobile, and email.
AI Agents support conversations in up to 109 languages, automatically switching based on the customer’s input to ensure a better experience.
