Go Global Customer Service
Launch Your Global Customer Service in Days, Not Months
Set up messaging, social, and marketplace customer channels, service workflows, and a professional customer service platform—with one implementation partner.
Powered by Zendesk and CXBOX. Delivered by DEMETER ICT.
Channels · People · Workflow · Insight
The Challenge
Going Global Should Not Mean Starting From Zero
New markets bring new channels, languages, workflows, and service expectations. Without the right operating model, customer conversations quickly become fragmented and difficult to scale.
Complex Channel Setup
Registration, verification, integrations, and operating requirements differ across messaging, social, and marketplace channels.
Fragmented Conversations
Messages across messaging apps, social media, web, email, and marketplaces are handled separately with limited customer context.
No Service Process
Without clear ownership, routing, escalation, and SLA rules, cases are easy to miss.
Difficult to Scale
Adding more people without structured operations increases cost and complexity.
Everything Connected
Everything You Need to Start Serving Global Customers
DEMETER brings messaging, social, marketplace channels, service platforms, implementation, and support together in one practical rollout.
Talk to Our TeamGlobal Channels
Messaging, social, web, email, and marketplace channels
CXBOX
Channel connectivity, engagement, and flexible integration
Service Operations
Agents, workflows, ownership, analytics, and knowledge
Complete Go Global Package
From Channel Registration to a Working Customer Service Operation
One partner to design, configure, launch, train, and continuously support your regional customer operation.
Messaging & Social Channel Setup
Prepare WhatsApp Business, LINE Official Account, Instagram, Facebook Messenger, and Telegram for customer service.
Marketplace Integration
Connect customer conversations from Shopee, Lazada, Amazon, and TikTok Shop into a structured service operation.
Zendesk Service Platform
Centralize inquiries, assign ownership, manage service, and measure performance across every connected channel.
CXBOX Integration Layer
Connect messaging, social, and marketplace channels while extending campaigns, routing, and customer journey capabilities.
Workflow Design & Automation
Configure categories, routing, escalation, SLA, roles, automation, and reporting around your operation.
Training & Ongoing Support
Administrator and agent training, go-live assistance, and continuous technical support.
Business Transformation
From Disconnected Messages to
Scalable Customer Operations
Today
- ×Messages scattered across channels
- ×Customer inquiries assigned manually
- ×No clear case ownership or status
- ×Limited performance visibility
- ×More headcount required to scale
With DEMETER
- ✓All conversations managed centrally
- ✓Automatic routing to the right team
- ✓Clear accountability for every case
- ✓Real-time reporting and SLA visibility
- ✓A repeatable operation across markets
Built for International Growth
Customer Operations for Every Go Global Strategy
International Market Expansion
Launch a connected customer service operation as your business enters new countries and regions.
- ✓Set up the right customer channels for each market
- ✓Support customers across languages and time zones
- ✓Scale into additional countries without rebuilding the operation
International E-Commerce
Manage the complete service journey for customers shopping across borders and digital channels.
- ✓Product, order, delivery, return, and refund inquiries
- ✓Customer conversations across web, social, and messaging
- ✓Consistent service across stores and marketplaces
Consumer Brands
Deliver consistent support to customers, distributors, and retail partners as your brand enters new markets.
- ✓One service standard across countries
- ✓Local channels with central visibility
- ✓Better insight into customer needs in each market
Regional Service Operations
Create one operating model for customer service teams across Southeast Asia and other international markets.
- ✓Coordinate regional and local service teams
- ✓Standardize workflows, ownership, and SLA
- ✓Give management one view of regional performance
B2B and Partner Support
Manage complex inquiries and collaboration across customers, distributors, dealers, and business partners.
- ✓Quotation, product, and technical inquiries
- ✓Clear ownership across internal teams
- ✓Track every partner case from request to resolution
Technology Combination
Proven Customer Service.
Extended for Your Markets.
zendesk
Service workflows, agent workspace, AI, knowledge, reporting, and analytics.
CXBOX
Regional channels, customer engagement, campaigns, and flexible integration.
Connected Customer Operations
Designed, implemented, and supported by DEMETER ICT.
Our Delivery Approach
From Business Requirement to Go-Live
A practical rollout that turns technology into a working service operation.
Assess
Markets, channels, languages, team, and requirements.
Design
Journey, architecture, workflow, reporting, and integrations.
Configure
Channel preparation, platform setup, workflow, and testing.
Go-Live
Administrator and agent training with launch assistance.
Optimize
Continuous support, additional markets, and automation.
Engagement Options
Start With What You Need Today
Every engagement is scoped according to your markets, channels, service volume, and integration requirements.
Launch
Your first international market
- ✓Essential Zendesk setup
- ✓Essential messaging channel setup
- ✓Email and web channels
- ✓Basic workflow and reporting
- ✓Training and go-live support
Expand
Multiple channels or markets
- ✓Multiple messaging channels
- ✓CXBOX integration
- ✓Advanced service workflows
- ✓Multiple teams and languages
- ✓Management dashboards
Scale
Regional enterprise operations
- ✓Multi-country architecture
- ✓Business system integration
- ✓AI and knowledge management
- ✓Advanced automation
- ✓Governance and managed service
Why DEMETER
Your Customer Operations Partner in Asia
We work beyond software configuration to design the service process, connect the required channels, integrate business systems, and support continuous improvement after launch.
Zendesk Expertise
Customer service design and implementation.
Google Cloud Premier Partner
Enterprise cloud and AI capabilities.
CXBOX Technology
Regional connectivity and engagement.
Multilingual Delivery
English, Chinese, and Thai delivery.
Integration Capability
Connect customer and business systems.
Ongoing Support
Implementation, training, and managed services.
Ready to Go Global?
Ready to Serve Customers Beyond Your Home Market?
Tell us where you plan to expand and which channels your customers use. We will help you design the right platform, workflows, and rollout plan.
Talk Directly With Our Team
Start a WhatsApp conversation with DEMETER about your target markets and customer service requirements.
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