When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largest eCommerce platform, is now serving more than 1 million customers better by putting the focus back on providing a seamless customer experience with integrated communication channels, all built with Zendesk. Since launching in 2010, Bukalapak has grown from helping Indonesia’s small and medium-size businesses increase their sales, to become the country’s leading online marketplace. It is currently one of Southeast Asia’s largest ecommerce platforms, valued at more than US $1 billion, with close to 70 million active users each month....
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Zendesk introduces skin tone-based emoji selection feature Meet the needs of a wide variety of users
interested in and pushed for equality in many countries around the world for quite some time. Because the difference in skin color is not a measure of talent, goodness, or success. The difference in skin tone has been something that people have been Zendesk has its users and employees with a wide range of skin tones, and Zendesk recognizes the importance of equality that people around the world are demanding. This led the developers of Zendesk Agent Workspace to design a skin tone selection feature for emojis. To represent the diverse user base (Agents) of Zendesk. How to choose...
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Good customer service: 10 ways to deliver great customer service
When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer support, and the agent sympathized with you, then went out of their way to fix the issue. An excellent customer experience can change the way customers think about a company. It can also build loyalty. The keys to great customer service Channel choice Empathy Customer-centricity Proactice support Personalization Speed Self-service Empowered agents Collaboration Agility 1. Serve your customers in the channels of their choice...
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New Zendesk Suite : All new Suite, radically simple
Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution....
Introducing The Zendesk Suite
Omnichannel support made easy with Zendesk...
What is CX? How to understand the customer experience
What is customer experience? What is a good customer experience? Why is the customer experience so important? All your CX questions, answered....
GLICO
Demeter ICT assists GLICO in new process design across the office in Bangkok and Jakarta. ...
CENTURY GROW
Demeter ICT helps Century Grow to design the new process and implementation. The training was conducted based on the new business process. The efficiency improvement was proven and indicated the Zendesk business value back to the Head Office in China. ...
CX Transformation Service
CX Transformation Service by DEMETER ICT ...
