Google Hangouts adds iOS CallKit to make & receive calls from Apple’s built-in phone app

Google has updated its Hangouts messaging and voice calling app with support for Apple’s CallKit, the iOS 10 feature that enables VoIP services to use the iPhone’s built-in dialer and phone app to both make and receive calls. Once the new feature is enabled within Hangouts, users can initiate phone calls using the iPhone’s built-in Phone app or with Siri voice commands, and also receive incoming calls form Hangouts using the stock iOS call UI. You can enable CallKit support for Hangouts while navigating to Settings within the app and switch the toggle for “Answer on lock screen.” That will make...

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Live chat vs. phone support

  It goes without saying that today’s customer service tools are not one-size-fits-all. Different communication channels—social, phone, email, chat–offer different benefits to the company and to the customer. When it comes to offering highly personalized, on-demand customer service, live chat and the phone are the most obvious options. Both allow for a close agent-customer connection and both let customers explain a problem or ask a question and receive an immediate response. There are a few key differences between these channels, however, that can impact your team, your customers, and your business. One notable difference between live chat vs. phone...

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Let’s clear the air: mapping our environment for our health

How hot will it be today? What is the traffic for my commute to work? Where’s the nearest grocery store? Every day we use data about the world around us to make decisions. One useful dataset is air pollution data, which contains much-needed information that can help us understand how to live healthier lives, build smarter and more sustainable cities, and reduce climate-changing greenhouse gases in both urban and rural areas. Today, with our partners at Environmental Defense Fund (EDF) and Aclima, we’re sharing the first results of an endeavor we started in 2015: to measure air quality using Aclima equipment mounted on Google Street View cars. You...

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Now in its 10th year, Google Street View covers every continent, 83 countries and all 77 provinces in Thailand

It has already been 10 years since Google Street View, a 360-degree map of the world, was first introduced. Google Street View car officially hit the road in 2006 and the first imaginary was published on Google Street View in May 2007. Today Google Street View provides panoramic views of every continent in 83 countries, covering about 10 million miles of the world. Google Street View made its official debut in Thailand in September 2011 and has started accumulating images of places around the country since. Six months after the debut, images of the first three provinces – Bangkok,...

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Receive emails of up to 50MB in Gmail

Sending and receiving attachments is an important part of email exchanges. While Google Drive offers a convenient way to share files of any size, sometimes you need to receive large files as direct email attachments. So starting today, you will be able to receive emails of up to 50MB directly. Note: Sending size limits will remain the same at 25MB; however, just as before, you can use Google Drive to send larger attachments....

Don’t let a spotty connection stop you from searching

Whether you’re a commuter reading the news with a spotty network, a farmer looking up crop prices with no service in the fields, or just driving through a tunnel, all is not lost when your search is interrupted by a bad connection. Now on the Google app for Android, even if your search fails, Google will deliver your results as soon as a connection is available—so you can keep searching with a single tap. Mobile networks can sometimes be inconsistent or spotty, which means that even if you have a connection when you start your search, it might fail...

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Google’s AR platform Tango is going to let museum visitors explore exhibits

Google’s AR platform Tango is going to let museum visitors explore exhibits Ever seen an ancient mummy in a museum and wanted a closer look? I mean a much closer look. Google said Monday it is letting you do that and more through partnerships with museums around the world using its augmented reality platform Tango. By tapping the location and augmented reality capabilities of Tango, part of Google’s ambitious plan to map the indoor world, museum visitors will soon be able to learn more than exhibit signs and audio tours can offer. How about using an AR overlay to peer beneath a mummy’s sarcophagus...

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Register for the Upcoming Customer Experience Forum

​ ​        ​ Register for the Upcoming Customer Experience Forum Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as a result, they’re demanding a seamless and consistent approach across all those channels when it comes to customer service. Join DMIT and Zendesk on the 16th of February and learn about how companies around the globe are implementing Multi-Channel Customer Service. Hear best practices and real life case studies from here and across the globe. There will be food, drinks, and networking with other customer experience leaders, as well as members...

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Demeter ICT receives Certificate of IT Business Standard from SIPA

Bangkok 19th January 2017 Demeter ICT, by Mr Phattarapol Kiratisin (Founder & Executive Director), receives the Certificate of IT Business Standard Registration from Software Industry Promotion Agency of Thailand (SIPA), Ministry of Digital Economy. The certificate states that the company provide the standardized application development, IT business operation and services to customers.  Currently, Demeter ICT is one of the biggest G Suite (formerly Google for Work) partners in Thailand. Demeter ICT is also providing other cloud platform solutions, e.g. Google Cloud, Alibaba Cloud, Zendesk, Google Add-On etc. Demeter ICT is also an owner of Mobinster, Mobile Platform Solution....