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Zendesk + Cart Recovery = More Sales: A Guide for E-commerce Teams

If you run an online store, you’ve probably felt that sting—when a customer adds something to their cart, seems ready to buy… and then disappears. It’s one of the most common frustrations in e-commerce. In fact, nearly 70% of all online shopping carts are left behind, according to research from the Baymard Institute. But here’s the thing: an abandoned cart doesn’t have to be a lost sale. In many cases, it’s actually a chance to re-engage, start a conversation, and turn that hesitation into a purchase. That’s where Zendesk comes in. It gives online businesses the tools to reach...

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AI-Trust-Gap

The AI Trust Gap

AI is no longer optional. It’s the core of customer experience innovation—but most companies aren’t ready. According to our latest AI Trust Report: Only 23% of companies feel highly prepared to manage AI governance. 65% are still in early stages of creating generative AI strategies. Customers’ willingness to engage with AI hinges on whether they feel respected, protected, and understood. The risk? Without strong safeguards, companies face data leaks, bias, regulatory fines, and loss of customer trust. Discover how to deploy AI with confidence. Download the report...

AI-Reshape-HR

Three Ways AI Will Reshape HR by 2028

Reimagine Employee Service with AI—Deliver Faster, Smarter HR Experiences See how Dutch Bros Coffee reduced HR ticket resolution time from 23 hours to just 1.3 minutes with Zendesk and discover how AI empowers HR to: Deliver always-on support Personalize every interaction Proactively solve employee needs before they ask Download the full report to prepare your HR team for 2028 and beyond. Download the report...

Zendesk-AI-Effect

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

Great customer experience isn’t just a goal—it’s a competitive advantage. The Zendesk AI Effect Report reveals how top brands are using AI to boost productivity, enhance service quality, and drive real business results. See how AI-powered CX is saving teams hours every week, cutting costs, and delivering measurable ROI. Download the report to see how AI can transform your CX. Download the report...

Summary of Customer Experience Trends 2025: How to Adapt in the Era of AI?

Author: Varanyu Suchivoraphanpong, PhDFounder & CEO, DEMETER ICT In the year 2000, during the Analogue era, customer behavior shifted from face-to-face interactions to the use of telephone systems. By 2007, we welcomed the Digital era, where customers had multiple channels to reach brands, leading to the rise of the Omnichannel trend—integrating all customer touchpoints, both offline and online, to deliver a seamless experience. Now it’s 2025. AI technology is ushering in a new era of rapidly evolving customer expectations, more profound and faster than any previous tools. Customers demand speed, precision, and highly personalized service. This forces us to...

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Finance-Zendesk-CX

How Financial Institutions Use Zendesk to Improve CX Across Every Channel

The New Standard for Customer Support in Finance Let’s face it—no one wants to wait in line at a bank branch anymore. In today’s digital-first world, customers expect fast, easy, and consistent service across all the channels they use—whether that’s chat, email, phone, social media, or even a mobile app. That’s where omnichannel support comes in. In simple terms, omnichannel support means giving customers the freedom to move between support channels without losing context. For example, a customer might start by asking about a loan on live chat, follow up later via email, and finalize everything over the phone....

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Transforming-Customer-Experience

How AI Is Transforming Customer Experience—And Why Zendesk Leads the Way

Customer expectations are evolving at lightning speed. Today, it’s not just about resolving issues—it’s about creating seamless, personalized experiences that feel effortless and human. And behind the scenes of many successful customer experiences? Artificial intelligence. AI is no longer a buzzword or a distant concept. It’s here, and it’s quietly powering the most intuitive, efficient, and satisfying interactions customers have with businesses. From faster response times to hyper-personalized support, AI is setting a new standard—and companies are racing to keep up. Why AI Is the CX Game-Changer At its core, AI is helping businesses become more proactive, responsive, and...

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AI-Powers-Restaurants

Cooking Up Success: 8 Practical Strategies AI Powers Modern Restaurants

These days, running a great restaurant means a lot more than just serving delicious food. Customers expect convenience, personalization, and fast service from the moment they visit your website to the second they walk out the door. That’s why more restaurants are adding a powerful new ingredient to their recipe for success: artificial intelligence (AI). And the best part? You don’t need a huge budget or a tech team to make it work. Platforms like Zendesk make it easy for restaurants of any size to start using AI to create better experiences, run smoother operations, and keep customers coming...

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