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Shadow-AI-Risks

Shadow AI and Your Business: Understanding the Risks and Finding the Right Solutions

Artificial intelligence (AI) is transforming the way businesses operate, making everything from customer support to data analysis faster and more efficient. But with this rapid adoption comes a hidden challenge—Shadow AI. This term refers to AI tools and applications that employees use without approval from IT or security teams. While often well-intentioned, these unsanctioned tools can create serious security and compliance risks. So, how can businesses take full advantage of AI while ensuring it’s safe, secure, and properly managed? Let’s break down the risks of Shadow AI, how it affects businesses, and what you can do to keep it...

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Zendesk received the THAILAND’s MARTECH AWARDS 2025 in the Customer Service Category

Zendesk received the THAILAND’s MARTECH AWARDS 2025 in the Customer Service category, voted by businesses as the best solution to support growth, and the Customer Service category, voted by SMEs as the best solution. This survey and research was conducted in collaboration with leading Thai market research organizations Content Shifu and Hummingbirds, surveying more than 500 CEOs and Chief Marketing Officers in leading businesses of all levels in Thailand. In receiving this award, DEMETER ICT, as Zendesk’s No. 1 Premier Partner in Thailand, represented the company in receiving the award on February 6, 2025....

Personalized-Customer-Experience

Tailored Experiences at Scale: The Power of AI in Personalizing CX

Personalization is now a requirement, not a luxury, in today’s fast-paced, customer-centric environment. Customers want more than just good service; they want experiences that feel tailored to their individual needs and preferences. For businesses, this means going beyond generic interactions and finding ways to make every customer feel valued and understood. Delivering personalized service can become overwhelming as customer bases grow. That’s where artificial intelligence (AI) and data analysis come in. Together, they unlock insights, predict customer needs, and help businesses deliver the kind of meaningful, personalized experiences that build trust and loyalty. And with solutions like Zendesk, harnessing...

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Smarter Tools, Better Results: How AI Transforms Customer Experience Teams

Artificial intelligence (AI) is changing the face of customer service, but not in the way some might think. Rather than replacing human agents, AI is empowering them—helping them work smarter, resolve issues faster, and deliver a better overall experience to customers. By enhancing agent intelligence, AI is driving the evolution of customer experience (CX) teams, allowing them to shift from reactive problem-solving to proactive, strategic engagement. Let’s dive into how AI is equipping agents with the tools to excel, what this means for the role of CX teams, and how Zendesk is leading the charge with innovative AI-powered solutions....

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AI-Powered Customer Service: A Retailer’s Guide to Efficiency and Savings

Retailers today face a tough balancing act. On one hand, customers expect fast, personalized service at every turn. On the other, rising operational costs and tighter margins make it difficult to meet those expectations without stretching resources thin. That’s where artificial intelligence (AI) steps in. By streamlining customer service operations, AI not only reduces costs but also enhances the overall shopping experience—creating a win-win for both retailers and their customers. How AI Can Reduce Customer Service Costs AI is transforming customer service by automating repetitive tasks, improving efficiency, and freeing up human agents to focus on more complex issues....

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From Automation to Personalization: How Zendesk AI Redefines Support

Customer service is undergoing a transformative shift, thanks to the rise of artificial intelligence (AI). While many think of AI in terms of chatbots, its potential in customer service extends far beyond. AI tailored specifically for customer experience (CX) can elevate every interaction, making it faster, smarter, and more meaningful. Zendesk is at the forefront of this movement, offering advanced AI solutions that are easy to implement, incredibly effective, and designed to transform your customer service operations. Why AI Tailored for Customer Service Matters Unlike generic AI tools, AI designed specifically for customer service fits seamlessly into the workflows...

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Navigating the Unknown: How Zendesk AI Helps Businesses Thrive Amid Uncertainty

The business landscape is more unpredictable than ever, with economic shifts, changing customer expectations, and sudden disruptions becoming the norm. To thrive in such conditions, businesses need tools that help them stay agile and prepared. Enter artificial intelligence (AI)—a game-changer that empowers companies to navigate uncertainty with confidence. AI’s ability to analyze vast amounts of data and generate actionable insights is reshaping how businesses anticipate and tackle challenges. Turning Data Into Predictive Insights AI helps businesses look ahead by analyzing data patterns and forecasting potential challenges. This predictive power equips organizations to make proactive decisions, reducing the likelihood of...

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Voice Meets Digital: The AI Evolution of Modern Call Centers

Customer service has come a long way from the days of endless hold music and scripted responses. Today, the rise of AI-powered call centers is transforming how businesses interact with their customers, blending voice and digital channels to deliver faster, smarter, and more personalized support. This isn’t just a tech upgrade—it’s a shift toward creating seamless, human-like experiences that meet customers where they are. Let’s explore how AI is revolutionizing call centers and why Zendesk is leading the charge in this exciting space. How AI Is Changing the Call Center Landscape Call centers are evolving into intelligent customer experience...

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AI as a Service: How AIaaS is Redefining Efficiency in Customer Experience

Artificial intelligence (AI) has become an essential tool for businesses looking to enhance efficiency, innovate, and stay competitive. Yet, implementing AI can feel like a daunting task, especially for companies without the resources to build their own systems from scratch. That’s where AI as a Service (AIaaS) steps in—a game-changing solution that makes AI tools and capabilities accessible, scalable, and easy to use. In this guide, we’ll break down what AIaaS is, how it works, and why it’s reshaping industries. We’ll also dive into how Zendesk leverages AIaaS to empower businesses to deliver smarter, more efficient customer experiences. What...

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