For years, the manufacturing industry has been synonymous with precision, efficiency, and innovation in product development. However, as customer expectations evolve, there’s a new frontier manufacturers must conquer: customer experience (CX). Today, it’s not just about delivering top-notch products; it’s about offering seamless, personalized, and proactive service to every customer. That’s where AI-powered CX comes into play, and Zendesk is helping manufacturers revolutionize their approach to customer service. Why AI Matters for Manufacturers in the CX Arena Traditionally, manufacturers have concentrated on improving production processes and logistics. However, the game has changed. Whether they’re catering to B2B clients or...