Let’s be honest—employee expectations have evolved. It’s no longer enough for HR to just manage paperwork or respond to time-off requests. Today’s employees are looking for more: faster support, easier access to information, and a sense that their needs really matter. They want the same kind of responsiveness and personalization they get when interacting with their favorite brands. So where does that leave HR teams already stretched thin? That’s where AI comes in—not to replace people, but to make life easier for both employees and HR professionals. With smart tools like Zendesk, AI helps create a smoother, more human...