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Tag: Zendesk AI

AI-Customer-Expectations

The Rise of AI-Savvy Customers—and How to Support Them with Zendesk

Customer service has come a long way—and so have the expectations that come with it. With smarter tools and faster access to information, people now expect more responsive, more personalized, and more proactive support than ever before. AI has played a big role in driving these shifts, and businesses that don’t keep up risk falling behind. That’s where Zendesk comes in. With its AI-powered solutions, Zendesk gives teams the tools they need to deliver experiences that meet modern customer expectations—and often exceed them. Let’s take a look at eight ways AI is reshaping those expectations and how Zendesk helps...

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AI-Trust-Gap

The AI Trust Gap

AI is no longer optional. It’s the core of customer experience innovation—but most companies aren’t ready. According to our latest AI Trust Report: Only 23% of companies feel highly prepared to manage AI governance. 65% are still in early stages of creating generative AI strategies. Customers’ willingness to engage with AI hinges on whether they feel respected, protected, and understood. The risk? Without strong safeguards, companies face data leaks, bias, regulatory fines, and loss of customer trust. Discover how to deploy AI with confidence. Download the report...

AI-Reshape-HR

Three Ways AI Will Reshape HR by 2028

Reimagine Employee Service with AI—Deliver Faster, Smarter HR Experiences See how Dutch Bros Coffee reduced HR ticket resolution time from 23 hours to just 1.3 minutes with Zendesk and discover how AI empowers HR to: Deliver always-on support Personalize every interaction Proactively solve employee needs before they ask Download the full report to prepare your HR team for 2028 and beyond. Download the report...

Zendesk-AI-Effect

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

Great customer experience isn’t just a goal—it’s a competitive advantage. The Zendesk AI Effect Report reveals how top brands are using AI to boost productivity, enhance service quality, and drive real business results. See how AI-powered CX is saving teams hours every week, cutting costs, and delivering measurable ROI. Download the report to see how AI can transform your CX. Download the report...

Transforming-Customer-Experience

How AI Is Transforming Customer Experience—And Why Zendesk Leads the Way

Customer expectations are evolving at lightning speed. Today, it’s not just about resolving issues—it’s about creating seamless, personalized experiences that feel effortless and human. And behind the scenes of many successful customer experiences? Artificial intelligence. AI is no longer a buzzword or a distant concept. It’s here, and it’s quietly powering the most intuitive, efficient, and satisfying interactions customers have with businesses. From faster response times to hyper-personalized support, AI is setting a new standard—and companies are racing to keep up. Why AI Is the CX Game-Changer At its core, AI is helping businesses become more proactive, responsive, and...

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AI-Powers-Restaurants

Cooking Up Success: 8 Practical Strategies AI Powers Modern Restaurants

These days, running a great restaurant means a lot more than just serving delicious food. Customers expect convenience, personalization, and fast service from the moment they visit your website to the second they walk out the door. That’s why more restaurants are adding a powerful new ingredient to their recipe for success: artificial intelligence (AI). And the best part? You don’t need a huge budget or a tech team to make it work. Platforms like Zendesk make it easy for restaurants of any size to start using AI to create better experiences, run smoother operations, and keep customers coming...

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AI-Base-Knowledge

Strong Knowledge Base, Smarter AI: Here’s How to Build It

AI is everywhere right now—and for good reason. It can speed up response times, automate repetitive tasks, and help your support team scale without burning out. But here’s the thing most people don’t realize: AI is only as good as the information it’s given. At the heart of every successful AI strategy is a solid, well-maintained knowledge base. Without it, even the most advanced AI tools can fall short. Let’s take a closer look at why your knowledge base matters more than you think—and how Zendesk makes building and maintaining one easier than ever. Why Your Knowledge Base Is...

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AI-Agents-CX

The Rise of AI Agents: How They’re Reshaping Customer Experience

AI in customer service has come a long way. What started as simple, rule-based chatbots has now evolved into intelligent AI agents capable of handling complex tasks, learning from interactions, and even responding with empathy. This next wave of AI is not just an upgrade—it’s a game-changer for businesses looking to enhance efficiency, cut costs, and elevate customer experiences. But the real question is: Are you ready to implement it? Let’s dive into what makes these AI agents different, why they matter, and how Zendesk is helping businesses integrate them seamlessly into their customer service strategies. What’s Different About...

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AI-CS-2025

AI is Changing Customer Service—Here’s What That Means for 2025

AI is no longer just a futuristic buzzword—it’s actively shaping the way businesses interact with their customers. In 2025, the role of AI in customer experience (CX) is expanding beyond simple automation, moving toward smarter, more personalized, and more efficient interactions that improve service quality while reducing operational strain. The challenge for businesses today isn’t whether to use AI, but how to integrate it in a way that enhances human connection rather than replaces it. With AI evolving at an incredible pace, companies that adopt the right tools will not only streamline their operations but also provide a smoother,...

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