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Tag: zendesk support

Shopee vs Lazada vs Tiktok

Shopee vs Lazada vs TikTok Shop: Who’s Winning in Southeast Asia?

Southeast Asia’s e-commerce hit US$128B in 2024 — Shopee still leads, Lazada turns profitable, and TikTok Shop is rewriting the rules of retail. 2025 is the year where content meets commerce — and brands that master all three platforms will win the region. TL;DR In 2024, Southeast Asia’s e-commerce market continued its strong growth trajectory, reaching a total GMV of US$128.4 billion (+12% year-on-year). Shopee, TikTok Shop, and Lazada remained the top three dominant players, collectively accounting for over 84% of the regional market share. Shopee retained its leadership position with 52% share, TikTok Shop recorded the fastest growth...

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CXBOX HUB optimizes Customer Engagement and provides all-in-one cost reduction on Zendesk

One of the most important strategies that every organization should focus on is Customer Experience (CX).According to Zendesk’s CX Trends 2025 report, 60% of customers will purchase from brands that deliver great experiences, while 73% of customers will switch to competitors after just one bad experience. Creating a great customer experience (CX) is therefore a key strategy for customer retention and for acquiring new customers to ensure sustainable revenue growth. One effective way to build excellent CX is through comprehensive customer engagement — maintaining meaningful interactions with customers across all touchpoints. Zendesk — The Leading Customer Experience Platform Zendesk...

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sales and support

Sales and support : Collaborating to increase growth

Retaining existing customers is just as important as acquiring new ones. Sales and support can work together to acquire new customers. However, with fresh challenges constantly arising in the marketplace infrastructure and requirements, simply “retaining” customers is not enough. Rather, businesses must seek to grow with existing clients. It has to enhance the value of these relationships over time. You should note that existing clients spend almost 31% more than new customers. Similarly, current customers are 60-70% likely to buy from you again. It’s a big difference compared to the 5-20% purchase likelihood of new prospects. While revenue-generating activities...

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What is customer-facing? Everything you need to know about customer-facing roles​

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills. Any type of career a person chooses will require developing a relevant skillset. People who choose to work in customer-facing roles have to learn a set of skills that are as much about honing personality traits as learning facts. Working with customers can be immensely rewarding for people who enjoy helping others. But anyone considering a career that involves interacting with clients or customers directly will need to understand: What customer-facing jobs entail How to develop the proper skills...

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What opportunities are retailers missing in the digital transformation era?

What opportunities are retailers missing in the digital transformation era? Retailers  can get a head start on Instagram and other instant messaging apps, in order to make their customer service outstanding. This year’s National Retail Federation (NRF) event takes a break because of the pandemic that has turned the retail industry upside down and focuses on responding to change.  The world’s largest retail trade association invites industry experts to share their stories and advice about how to adapt to the new normal to cater consumers and adopt new communication channels. From adapting to the capabilities of e-commerce to seeking...

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Circles.Life + Zendesk: New markets, same superb support

“Zendesk is more than a ticketing platform, and it’s also an advocate of self-help. The ease of integration is very simple as configurations can be easily replicated across markets, and because it’s built with the agent experience in mind, it’s extremely agent-friendly.” John Epok Pascual Regional Leader for Special Projects and Customer Happiness Operations Support at Circles.Life “Zendesk has been such an effective tool for agents to work with, and has really been developed with them in mind – it’s both simple to use and powerful, and has been such strong support as Circles.Life has grown.”  John Epok Pascual...

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No matter how much information you can find! with the Searching feature from Zendesk

Did you know?  Zendesk Agent Workspace now includes Live chat and Messaging Conversations search capabilities! Because many companies have more customers. As a result, the number of incoming tickets increased as well. Zendesk looked for a solution to increase productivity and the agent experience by creating a search field where agents could type text. Ticket numbers or keywords you want to find And the customer’s information will be displayed immediately. without having to postpone digging to waste time What will the details be? Let’s look at the method in detail to see a clear picture. 1. Start by opening the...

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Bukalapak + Zendesk: An Ecommerce Evolution

When people want things, they want them now and no one understands this better than online marketplaces. Bukalapak, Indonesia’s largest eCommerce platform, is now serving more than 1 million customers better by putting the focus back on providing a seamless customer experience with integrated  communication channels, all built with Zendesk. Since launching in 2010, Bukalapak has grown from helping Indonesia’s small and medium-size businesses increase their sales, to become the country’s leading online marketplace. It is currently one of Southeast Asia’s largest ecommerce platforms, valued at more than US $1 billion, with close to 70 million active users each month....

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Ways to improve your online customer service

When it comes to online customer service, the fundamentals remain the same while many of the specifics undergo dramatic changes. Great customer service can be a challenge on online because of the lack of face-to-face contact. Many of us know the saying that a happy customer will tell one or two people and an unhappy one will tell 10. In online unhappy customer might not just tell 10 people but they might also write about their bad customer service experience on their blog, post comments on social media or criticize you on forums or other similar places. And worse,...

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