Tag: zendesk support

Zendesk pricing

Zendesk offers different pricing plans for its various modules. Plans are month-to-month or annual. Annually billed options are always little bit cheaper than monthly billed. With five different Zendesk Support plans and plenty of add-ons available, it’s easy to get what you need from Zendesk for a price you can afford. Pricing plans are so customizable that virtually any company can find one that fits their needs and budget. You just need to figure out which perks and modules you really need and which ones aren’t essential for your business. You also can start, stop or make changes to...

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4 things to know before choosing a help desk software

It can be tricky to determine what is the best software to serve your customers. Software Advice surveyed IT professionals to understand what people value in help desk software. They reported that Zendesk was a clear market leader in Help desk technologies. The market share is currently 68.7 percent. Customers reported that Zendesk’s great interface, extensive automation, live chat support and self-service channel-building tools make it a great customer service platform with all the right pieces. Despite this, you know what is best for your company. While Zendesk is a very recommended solution, there are a lot of options...

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Why you should be interested about customer experience management

Everything has changed in the business environment during of the last 25 years. Competition has got much more intensive. Customers are no longer passive recipients in corporate communications, but they are active participants in business and social communal counterweight. The focus of marketing communication is changed from mass marketing to real-time and targeted communication. CEM stands for Customer Experience Management. It is important to notice that CEM is whole different thing than CRM (customer relationship management). Where CRM focus describes and model client processes, tries CEM understand the importance of encounters to the customer. CEM is about knowing your...

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Providing 24/7 customer support

Nowadays customers are becoming more and more demanding. Making business is also becoming increasingly international. It is not unusual that even a small company has customers all around the world. For example due to these factors it isn’t anymore enough to provide great customer service and support within business hours. What truly matters these days is your ability to offer 24/7 service and support to your customers. 24/7 support means a support service that is provided 24 hours a day and 7 days a week all year round. Businesses should ensure that they don’t allow geographical boundaries or time...

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Zendesk success stories

Zendesk has numerous success stories, but now we are going to look at two of these stories more closely. This article introduces South-Korean video game company called Nexon and Thailand based hotel group Minor Hotels. We take a look at what problems they have had before and how both of this companies have benefited on Zendesk.   Nexon is a South Korean video game company, formed in 1994, that specializes in online games for PC and mobile. Company offers more than 100 titles in over 190 countries, mostly free-to-play PC games. Nexon have a customer support team in California,...

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How to scale your customer service support

It doesn’t matter how fast your business is growing, you have to be always able to keep your customers happy. Growth doesn’t just mean increasing the number of customers. Growing your business can’t never be a excuse for lower customer service.That means you have to provide great customer service as you scale. Scaling your company requires operational excellence, the right technology, and a dedicated team. Without good planning your customer support organization can start to crumble. To make sure you’re continuously delivering and maintaining the best customer service, one of the keys to success is to create an effective...

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4 Tips for improving support

Solving customer problems can feel like having superpowers. Not all heroes wear capes, but it would be nice to gift capes to customer support agents. To sharpen your customer support superpowers, here are four tips to keep in mind when offering customer support. Make a good first impression Making a good first impression is always important. When your customers contact you, the way you respond could be their first or only impression of your company and brand. If the customers have a bad experience, they are likely to get a negative view of your company. Zendesk says their brand...

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How to make your customer support more personalized

There is one thing that you can do that almost guarantees that your customer will want to come back and do business with you. It’s delivering personalized customer service. Delivering personalized customer service means adding a familiar, human touch to every interaction. Anyone who contacts your business should be treated humanely and pleasantly by your team. In its simplest form it may be just using the customer’s name. That might sound easy but in online it’s not always. Personalized customer service helps your business stand out. In fact, a study by Digital Trends showed that 73% of customers would...

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Zendesk talk

Even in the age of email and social media, customers still prefer to use the phone for communicating with companies. Still in these days many people appreciate companies that make the investment in providing quality support over the phone. A phone conversation is a powerful way to solve a problem. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Research continually shows that the phone channel results in higher customer satisfaction. Zendesk Talk is cloud-based call center software that helps companies provide more personal and productive phone support. It’s built right...

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