How can fintechs create winning customer experiences?

Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate their offerings from traditional financial service providers who have online offerings as well. What makes a winning CX program for fintechs? In the past few years, CX has become a priority for fintechs. Leading companies are innovating to provide the most convenient, seamless, and inspiring experiences possible to attract and retain clients. In a crowded marketplace where unhappy customers can easily...

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