Driving Customer Support Excellence Uber's Journey with Zendesk

Driving Customer Support Excellence: Uber’s Journey with Zendesk

Very few companies attain the level of success that transforms their name into a verb. Uber, founded in 2009, is among the elite, revolutionizing transportation globally by providing safe, affordable rides with just a tap of a button in over 450 cities and 76 countries. Operating on a vast scale, Uber connects people and utilizes local resources to meet diverse community transportation needs. Behind Uber’s seamless rider and driver experience lies a complex support ecosystem, pivotal as the company rapidly expands worldwide. With operations in over 450 cities and the introduction of products like UberEATS, UberRUSH, and Uber for...

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