Customer success vs customer experience: what’s the difference?

How are customer success and customer experience different? If you don’t know the answer to this question, you’re certainly not alone. The two concepts are often confused because there are some similarities and overlaps. Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions. Customer success (CS) teams focus on understanding customers’ goals. It helps clients achieve their desired outcomes with a purchased product or service. Meanwhile, customer experience (CX) teams work hard to provide great experiences at every single touchpoint. It works from discovery to purchase and beyond. Without knowing the difference between CS...

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Shine on the trend! Consumer behavior in 2022 from the COVID-19 crisis, how should businesses adapt?

number of cases will begin to decline in the fourth quarter, and the business itself is expected to begin to recover in 2022. So in the meantime, how should brands adapt? So that the business can survive and create an opportunity for your brand to be in the minds of consumers. During the period when consumers are mentally ill and need help the most. The impact of COVID-19 What are the consumers? deteriorating mental health Due to many situations that beset not only COVID-19 But there are also economic problems that are equally bad. causing stress Therefore, online shopping...

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Receive emails of up to 50MB in Gmail

Sending and receiving attachments is an important part of email exchanges. While Google Drive offers a convenient way to share files of any size, sometimes you need to receive large files as direct email attachments. So starting today, you will be able to receive emails of up to 50MB directly. Note: Sending size limits will remain the same at 25MB; however, just as before, you can use Google Drive to send larger attachments....