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Category: Zendesk Customer Stories EN

Tango

March 23, 2021March 23, 2021

By combining Zendesk Support and Upwork, Tango saved as much as 70% on support costs and reduced FRT by 67%....

University of Lincoln

March 23, 2021March 23, 2021

Learn what the university's focus group thought of Zendesk Support....

The Royal Children’s Hospital

March 23, 2021March 23, 2021

Zendesk Support helps make support more collaborative and effective....

Foodpanda

March 23, 2021March 23, 2021

Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app....

Harris Farm Markets

March 23, 2021March 23, 2021

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers....

Tesco

March 23, 2021March 24, 2021

Tesco + Zendesk: 460,000 Employees, effortlessly self-served....

Discord

March 23, 2021March 24, 2021

Discord + Zendesk: Using deflection, automation, and AI to scale support globally....

Riot Games

March 22, 2021March 24, 2021

Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support....

Minor Hotels

March 22, 2021March 22, 2021

With Zendesk, Minor Hotels improved its resolution time by 55% and first response time by 40%. As a result, its CSAT as soared to nearly 97%. ...

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  • Summary of Customer Experience Trends 2025: How to Adapt in the Era of AI?
  • Zendesk Features Update: June 2025
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  • How Financial Institutions Use Zendesk to Improve CX Across Every Channel
  • Adaptive AI in Action: Zendesk’s Bold Step Toward Autonomous CX

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