What opportunities are retailers missing in the digital transformation era?

What opportunities are retailers missing in the digital transformation era? Retailers  can get a head start on Instagram and other instant messaging apps, in order to make their customer service outstanding. This year’s National Retail Federation (NRF) event takes a break because of the pandemic that has turned the retail industry upside down and focuses on responding to change.  The world’s largest retail trade association invites industry experts to share their stories and advice about how to adapt to the new normal to cater consumers and adopt new communication channels. From adapting to the capabilities of e-commerce to seeking...

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Povison X Zendesk : Way to boots sales efficiency

Forrester predicts that Cross Border purchases will comprise 20 percent of all worldwide e-commerce in 2022, with sales of $627 billion. It means that Cross Border E-commerce business continues to grow, because of enhanced localization, more payment options, the ease of ordering via mobile, making it easier for consumers to buy things from around the world. The way to boots sales efficiently and to be successful in Cross Broder E-commerce, not only need to concern about the product, competitors, market, promotion channels or transportation, but customer service is also one of the most important factors that should not be...

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Zendesk packages for SMB

Zendesk for SMB: Let’s get started

If you just started your business, you and your team are working hard. Give them the gift of efficiency with “Zendesk for SMB package”. Zendesk is powerful, but easy-to-use. It’s designed to help your team work better together. With Zendesk, your customers can easily reach you via whatever channel suits them best. Such as chat, tickets, email, phone, help centers or communities while still getting that personalized touch from your team. Get ready for your small, nimble team to shine. Moreover, with Zendesk support, you can discover trends and monitor the impact of your operational changes. You can see...

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2022: The year of customer service-led growth

Leaders must always thinking about how to move their company ahead while navigating a constantly changing world. Many organizations are deferring new projects until the picture is clearer, so they are looking for areas where they can make present investments, such as in customer experience. What is the significance of CX? When it comes to human contacts, it’s quality, not number, that counts the most—now more than ever. Invest in CX to grow your bottom line and secure leadership backing Delivering subpar experiences carries a significant risk. Customers have become more picky as a result of the epidemic, according...

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data integration

DesignLibro: A data integration for seamless experience

DesignLibro, an online start-up seller that is recognized as a top seller on marketplaces like Amazon. They sells pet supplies, home and kitchen, appliances, and home décor items under the brands Petlibro and Toppin. Therefore, they started operations in 2020 and reached the North American market. As a result, the company continued to grow, therefore DesignLibro needed a support system and data integration to serve their growing number of clients and be able to improve their customer service. “The key of customer service is punctuality and delivering complete solutions to customers in order to acquire the trust of customers.”...

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CENTURY GROW

Demeter ICT helps Century Grow to design the new process and implementation. The training was conducted based on the new business process. The efficiency improvement was proven and indicated the Zendesk business value back to the Head Office in China. ...

2C2P

During the implementation, Demeter ICT was involved in a design workshop to come up with new business processes, system configuration, testing, training, and Go-Live Support....

Bitkub

One of Thailand’s top cryptocurrency exchanges, Bitkub broke seed-funding records when it was first launched in 2018. We asked its co-founder and CEO Atthakrit Chimplapibul about Bitkub’s origins, its education-first approach to customer acquisition, and how blockchain technology can change the world....