HaWooo + Zendesk Sell : Scaling up business in the SEA Market

HaWooo runs a Cross Border e-Commerce business, Providing Taiwan, Japan, China, USA and Korea brands with one-stop vertical solutions to successfully operate the cross-border business in a cost-effective way. So far selling more than 250 authentic, high-quality, and culturally distinctive brands in Malaysia. Product lines include things for skincare, supplements, mom&baby products, food and lifestyle brands. HaWooo’s website serves as a sales channel, along with e-marketplaces like Lazada and Shopee. HaWooo wants to sell the market to Malaysia in order to use Malaysia as a major hub for extending the sales platform to other countries in Southeast Asia. Malaysia:...

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Introduction to Zendesk: Customer Service System

A strong customer service system is crucial for businesses nowadays because it can set companies apart from their competition and encourage consumers to stay with your brand as well as products. According to the Zendesk Trends Report, 77% of customers believe they are more loyal to companies that offer great service, Conversely, if they experienced only one negative encounter, half of the customers said they would be ready to switch to a competitive brand instantly. In order to fulfill your customer expectations plus scale your business, you need to implement an effective customer service system. What is Zendesk? You...

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4 ways to improve the customer experience using data

The data your teams collect is integral to the operation of your business and must be accessible, up-to-date, and consistent. When you eliminate data silos by syncing systems, your teams will be empowered to provide better customer support. April Martin, an IT professional, used Zendesk and HubSpot to look more deeply into client relationships. “The additional data and insights have been a game changer for workflows and customer relations,” she says. “Zendesk and HubSpot provide more transparency into client relations. The integration provides our Sales and Operations teams with more insight into where users are getting stuck.” Here’s how...

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How can fintechs create winning customer experiences?

Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with more people doing their business and their banking online than ever before, it is challenging for fintechs to differentiate their offerings from traditional financial service providers who have online offerings as well. What makes a winning CX program for fintechs? In the past few years, CX has become a priority for fintechs. Leading companies are innovating to provide the most convenient, seamless, and inspiring experiences possible to attract and retain clients. In a crowded marketplace where unhappy customers can easily...

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Empower Your Zendesk with ChannelReply

We can’t deny that businesses may not be limited to selling online products on their own website only. To have multiple stores on the marketplace channel is a part of increasing sales opportunities and causing more customer base expansion as well. The more customers, the more various inquiry messages come to the agent. So how will the agent handle it? How to serve customers quickly and accurately? This article takes you through ChannelReply, one of the tools that will give your business a great customer service experience. By connecting to the No.1 customer service tool – Zendesk, you can...

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8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty. As service channels expand and evolve, customer expectations change along with them. To keep your audience satisfied and build brand loyalty, you need to set clear customer service standards that emphasise speed, thoroughness, and kindness. What are customer service standards? Customer service standards are benchmarks for customer satisfaction. Support teams measure a variety of performance KPIs – like first-response time and wrap-up time – to assess whether they’re providing high-quality experiences and...

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Customer success vs customer experience: what’s the difference?

How are customer success and customer experience different? If you don’t know the answer to this question, you’re certainly not alone. The two concepts are often confused because there are some similarities and overlaps. Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions. Customer success (CS) teams focus on understanding customers’ goals. It helps clients achieve their desired outcomes with a purchased product or service. Meanwhile, customer experience (CX) teams work hard to provide great experiences at every single touchpoint. It works from discovery to purchase and beyond. Without knowing the difference between CS...

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Customer Service in the World of Cryptocurrency

The popularity of digital assets today reflects the changing needs and behaviours of financial services users. According to the Global Monitoring Report, the cryptocurrency market capitalisation has roughly tripled during the COVID-19 pandemic. It could reach a record $2.8 trillion by the end of 2021. As more people turn their attention and participate in the world of digital assets, cryptocurrencies have become the new asset of choice for many investors. These factors have led to the emergence of many cryptocurrency exchange platforms around the world. The attractiveness of the high yield cryptocurrency market continues to attract new investors to this market. As...

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5 biggest sales trends to watch for 2022

The key trends you can’t ignore if you want to be ready for the 2022 sales market. We’re well into 2022, and, just like last year, sales are in a unique place. Buyers continue to work remotely, online sales increase, and the pandemic has left companies on edge.  Despite everything, your company’s goal for the coming year is probably the same as always: to grow and increase sales revenue. To do that, you’ll need to be more informed than ever about buyer behavior, recent trends in selling (including B2B sales), and trends in sales management.  In this piece, we...

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