A guest lands after a 12-hour flight and arrives at a hotel earlier than expected. Before reaching the property, they send a message asking whether early check-in is available. While waiting in the lobby, they ask about airport transfers for their return trip. Later that evening, they want restaurant recommendations and information about spa availability. None of these requests are unusual. In fact, they happen thousands of times every day across hotels worldwide. However, what has changed is how quickly guests expect answers. Today’s travelers live in a world of instant information. They can order food, book transportation, and...