In today’s fast-moving customer experience landscape, how well teams engage and empower their workforce can make all the difference. That’s why it’s big news that Zendesk has been named a Leader in the inaugural IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce Engagement Management 2025–2026 Vendor Assessment — a recognition that highlights the strength of Zendesk’s approach to modern service challenges. This report reflects how Zendesk is helping organizations rethink customer experience by combining people, processes, and AI into one unified platform — not just for support teams, but for employees and contact centers as well. What Makes Zendesk Stand...