Facebook-f Youtube Linkedin
Facebook-f Youtube Linkedin

Tag: zendesk support

4 Tips for improving support

Solving customer problems can feel like having superpowers. Not all heroes wear capes, but it would be nice to gift capes to customer support agents. To sharpen your customer support superpowers, here are four tips to keep in mind when offering customer support. Make a good first impression Making a good first impression is always important. When your customers contact you, the way you respond could be their first or only impression of your company and brand. If the customers have a bad experience, they are likely to get a negative view of your company. Zendesk says their brand...

Continue reading

How to make your customer support more personalized

There is one thing that you can do that almost guarantees that your customer will want to come back and do business with you. It’s delivering personalized customer service. Delivering personalized customer service means adding a familiar, human touch to every interaction. Anyone who contacts your business should be treated humanely and pleasantly by your team. In its simplest form it may be just using the customer’s name. That might sound easy but in online it’s not always. Personalized customer service helps your business stand out. In fact, a study by Digital Trends showed that 73% of customers would...

Continue reading

Zendesk talk

Even in the age of email and social media, customers still prefer to use the phone for communicating with companies. Still in these days many people appreciate companies that make the investment in providing quality support over the phone. A phone conversation is a powerful way to solve a problem. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Research continually shows that the phone channel results in higher customer satisfaction. Zendesk Talk is cloud-based call center software that helps companies provide more personal and productive phone support. It’s built right...

Continue reading

Proactive customer support

Would it be helpful if you had a way to reach out to your customers before they need to reach out to you? Proactive customer support is one of the biggest customer service trends right now. Proactive customer support is about identifying and resolving customer issues before they become problems. Proactive support also involves identifying ways in which a customer experience can be enhanced without the customer asking for it or even knowing that it’s possible. The truth is, we humans are notoriously bad at asking for help. We may need assistance, but unless it’s easy to come by,...

Continue reading

Expand Zendesk with apps and integrations

There is almost 700 apps and integrations available in Zendesk. With these extensions you can expand Zendesk even more and resolve customers, and yours, issues better. Best of all, most of these apps are totally free for you. Let’s now take a better look at four great app, Pathfinder, JIRA, TimeTracking and Unbabel. Pathfinder The Pathfinder app displays a timeline of customers web page visit. App displays user activity within a 30 minutes before and after a ticket is filed.When viewing a ticket, the Pathfinder app allows your agents to see which Help Center articles and community posts customers...

Continue reading

Introducing Zendesk message

With consumer messaging apps on the rise, businesses have begun to connect with customers on crowing number of channels. According to many studies, customer support requests through mobile messaging apps will exceed requests for customer support through traditional social media. In addition, those aged 13 to 24 spend much more time in messaging apps rather than email, according to a recent App Annie report. 6 of the 10 most globally used apps are messaging apps. Businesses need to be able to respond to this development. That’s where Zendesk Message comes in. Zendesk message is a messaging product that helps...

Continue reading

What you should know about omnichannel customer service

New or smaller businesses often face a puzzle when thinking about channel selection. The number of communication channels available can feel overwhelming. The most obvious choice might be to choose one, maybe two, channels and handle all customer contacts through them. Unfortunately nowadays it’s not longer enough. Customers require businesses to provide a seamless experience as they move between channels and interact with your brand in-store, on your website, mobile app or with your call center. Customers expect a seamless and consistent approach across all those channels. They are becoming more comfortable interacting with companies across a growing number of...

Continue reading

5 Business goals that benefit from live chat

  Offering customers live chat will often require some balancing. Different stakeholders will have different views as to where it offers the best value. Support might want to keep it focused on the customer experience, while sales might see it as a tool for increasing conversions. Ultimately it’s up to the support manager to determine how live chat would be best used to support the company’s goals. This capability for instantaneous communication can have a fast and significant effect on your business goals. This is why it’s crucial that your live chat goals align with your business objectives. Here...

Continue reading

Becoming customer service leader

Nowadays customer service softwares, like Zendesk, collect more and more data on customers and also customer service agents. But what you should do all of this data? You can’t just to quantify and measure your efforts – you must do something worthwhile with the data and always be thinking about how to make the most out of your data. Zendesk recently organized “Raising the Bar” webinar where Cyrus Dorosti, Support Director at Optimizely, had a great quote: “It’s not about which metric you use, but how you use it.” This is especially true in customer service. There are lots...

Continue reading
+66 2 030 0066 (Thailand)
+65 69794102 (Singapore)
support@demeterict.com

Headquarter:
43 Thai CC Tower, 7Fl., Room 074,
South Sathon Rd., Yannawa, Sathorn,
Bangkok 10120, Thailand

上海办事处:
上海市徐汇区沪闵路9339号3层301室

Singapore Office:
531A Upper Cross Street
#04-95 Hong Lim Complex
Singapore 051531

About Us

Career

Privacy Policy

Follow Us

Whatsapp
Youtube
Linkedin-in