Introduction to Zendesk: Customer Service System

A strong customer service system is crucial for businesses nowadays because it can set companies apart from their competition and encourage consumers to stay with your brand as well as products. According to the Zendesk Trends Report, 77% of customers believe they are more loyal to companies that offer great service, Conversely, if they experienced only one negative encounter, half of the customers said they would be ready to switch to a competitive brand instantly. In order to fulfill your customer expectations plus scale your business, you need to implement an effective customer service system. What is Zendesk? You...

Continue reading