Introduction to Zendesk: Customer Service System

A strong customer service system is crucial for businesses nowadays because it can set companies apart from their competition and encourage consumers to stay with your brand as well as products. According to the Zendesk Trends Report, 77% of customers believe they are more loyal to companies that offer great service, Conversely, if they experienced only one negative encounter, half of the customers said they would be ready to switch to a competitive brand instantly. In order to fulfill your customer expectations plus scale your business, you need to implement an effective customer service system.

What is Zendesk?

You can manage customer communications from various channels by utilizing Zendesk customer service system. You can handle customers’ problems in the Zendesk backend whether your customers contact you via phone, live chat, email, social media, or even another channel, you could also stay updated on the productivity of the customer support team. Whether a company is a startup or a large organization, Zendesk provides a comprehensive customer relationship management (CRM) solution. Zendesk can help you if you want to raise your customer service standards.

Key features of Zendesk

Ticket System

All consumer issues are included in the customer service ticket system software. Users of Zendesk can effectively manage customer support.

Knowledge Base

Knowledge Base helps you create, manage, and share on how to use Zendesk. You can share this knowledge with your customer.

Community Forum

Making online forums about your company and products is a terrific method to improve and enrich your customer management system. 

Zendesk for Service

Zendesk Support system is designed to be simple and elegant and can track or prioritize customer tickets. Because all consumer questions are answered at once, communication is uncomplicated, personable, and effective.

Guide is a knowledge base similar to Lazada and eBay, Customers can find the answers to their questions in the Zendesk Guide.

For example, many independent sellers who sell mobile phone tempered film often receive many questions from buyers about how to paste mobile phone tempered film. Then you can directly take a video of the operation of the mobile phone tempered film sticker, and put this video in a conspicuous place of the independent station.

Chat is a chat system, After purchasing this product and installing it, on the website, the consumer can interact with you directly, and you can answer their issue quickly. Here’s a tip, you can set up pre-join conversations, so you can see what consumers are typing in real-time, speeding up responses and improving your website’s conversion rate.

Zendesk Talk connects a voice pipeline into Zendesk’s full-pass solution, enabling agents to easily handle conversations from any pipeline, solving complex problems quickly and efficiently.

With accurate and effective data-driven Zendesk Explore, you can improve the customer experience.
For a better understanding of your customers, gain access to crucial analytics data from Zendesk Support and Zendesk Chat.

Zendesk fo sales

Zendesk Sell is a sales CRM software for salespeople. Salespeople don’t need to deal with complicated software while using a sales tool. Zendesk Sell is intuitive to use and made with keeping salespeople close in mind.

Sell removes the inconvenience of deal updates, allowing your team to always access, analyze and collaborate on relevant deal data.

Sunshine Platform

Zendesk Sunshine offers the most comprehensive open CRM platform on AWS to connect customer data from almost anywhere. 

How does Zendesk benefit your customer service system?

✔ Better Work: 15% Faster Reply to Customer, 40% Cost Reduction Per Ticket

✔ Healthier Relationship: Up to 15% Customer Contacts Deflection, Up to 14% Customer Engagement

✔ Better Scaling Revenue Growth: 286% Greater ROI, 23% Higher AOV

Zendesk already has enterprise-grade data security standards in place, As there are still some businesses that are wary of using the cloud. Review the network and application system for complete security to ensure that the standard is constantly protecting trusted customers. Check out the security measures for the Zendesk system here.

Demeter ICT: Zendesk Partner  
No. 1 Zendesk Premier Partner in the Asia Pacific and Great China Region.
For more information on Zendesk products and services, Please contact us

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