5 ways for retailers to manage holiday ticket volume spikes with AI

For shoppers, the holidays are a time to be merry—with cash registers jingling and e commerce booming. But this year, the golden quarter between October and December comes with a lump of coal in the retail stocking. Supply chain woes, understaffed teams, and changing customer behaviors are combining to create the storm of the century. How can retailers get ahead of the new challenges that face their CX teams during the holiday season? It comes down to working smarter—and that takes AI. 1) Use data to define your AI strategy AI is only as powerful as the data it...

Continue reading