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Category: Zendesk Updates EN

Zendesk + Cart Recovery = More Sales: A Guide for E-commerce Teams

If you run an online store, you’ve probably felt that sting—when a customer adds something to their cart, seems ready to buy… and then disappears. It’s one of the most common frustrations in e-commerce. In fact, nearly 70% of all online shopping carts are left behind, according to research from the Baymard Institute. But here’s the thing: an abandoned cart doesn’t have to be a lost sale. In many cases, it’s actually a chance to re-engage, start a conversation, and turn that hesitation into a purchase. That’s where Zendesk comes in. It gives online businesses the tools to reach...

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Summary of Customer Experience Trends 2025: How to Adapt in the Era of AI?

Author: Varanyu Suchivoraphanpong, PhDFounder & CEO, DEMETER ICT In the year 2000, during the Analogue era, customer behavior shifted from face-to-face interactions to the use of telephone systems. By 2007, we welcomed the Digital era, where customers had multiple channels to reach brands, leading to the rise of the Omnichannel trend—integrating all customer touchpoints, both offline and online, to deliver a seamless experience. Now it’s 2025. AI technology is ushering in a new era of rapidly evolving customer expectations, more profound and faster than any previous tools. Customers demand speed, precision, and highly personalized service. This forces us to...

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Finance-Zendesk-CX

How Financial Institutions Use Zendesk to Improve CX Across Every Channel

The New Standard for Customer Support in Finance Let’s face it—no one wants to wait in line at a bank branch anymore. In today’s digital-first world, customers expect fast, easy, and consistent service across all the channels they use—whether that’s chat, email, phone, social media, or even a mobile app. That’s where omnichannel support comes in. In simple terms, omnichannel support means giving customers the freedom to move between support channels without losing context. For example, a customer might start by asking about a loan on live chat, follow up later via email, and finalize everything over the phone....

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Transforming-Customer-Experience

How AI Is Transforming Customer Experience—And Why Zendesk Leads the Way

Customer expectations are evolving at lightning speed. Today, it’s not just about resolving issues—it’s about creating seamless, personalized experiences that feel effortless and human. And behind the scenes of many successful customer experiences? Artificial intelligence. AI is no longer a buzzword or a distant concept. It’s here, and it’s quietly powering the most intuitive, efficient, and satisfying interactions customers have with businesses. From faster response times to hyper-personalized support, AI is setting a new standard—and companies are racing to keep up. Why AI Is the CX Game-Changer At its core, AI is helping businesses become more proactive, responsive, and...

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AI-Powers-Restaurants

Cooking Up Success: 8 Practical Strategies AI Powers Modern Restaurants

These days, running a great restaurant means a lot more than just serving delicious food. Customers expect convenience, personalization, and fast service from the moment they visit your website to the second they walk out the door. That’s why more restaurants are adding a powerful new ingredient to their recipe for success: artificial intelligence (AI). And the best part? You don’t need a huge budget or a tech team to make it work. Platforms like Zendesk make it easy for restaurants of any size to start using AI to create better experiences, run smoother operations, and keep customers coming...

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Streamline-Your-Support

8 Proven Methods for Streamlining Support and Boosting Performance

Customers expect quick, easy, and consistent support, no matter how they reach out. Whether you’re managing a small support team or running a large-scale operation, keeping up with these expectations can feel like a juggling act. That’s why streamlining your support process is no longer optional—it’s essential. Let’s dive into eight tried-and-true ways you can make your support operations more efficient, and show you how Zendesk can help take your team to the next level. 1. Bring All Your Support Channels Together Why this works: When customers can reach you via email, chat, social media, and more, it’s easy...

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AI-Base-Knowledge

Strong Knowledge Base, Smarter AI: Here’s How to Build It

AI is everywhere right now—and for good reason. It can speed up response times, automate repetitive tasks, and help your support team scale without burning out. But here’s the thing most people don’t realize: AI is only as good as the information it’s given. At the heart of every successful AI strategy is a solid, well-maintained knowledge base. Without it, even the most advanced AI tools can fall short. Let’s take a closer look at why your knowledge base matters more than you think—and how Zendesk makes building and maintaining one easier than ever. Why Your Knowledge Base Is...

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AI-HR-Support

From Inbox Overload to Instant Help: AI in HR Support Explained

Let’s be honest—employee expectations have evolved. It’s no longer enough for HR to just manage paperwork or respond to time-off requests. Today’s employees are looking for more: faster support, easier access to information, and a sense that their needs really matter. They want the same kind of responsiveness and personalization they get when interacting with their favorite brands. So where does that leave HR teams already stretched thin? That’s where AI comes in—not to replace people, but to make life easier for both employees and HR professionals. With smart tools like Zendesk, AI helps create a smoother, more human...

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