Protect agents’ time and let Answer Bot collect customer information like name, email, issue type, and more
![](https://www.dmit.co.th/wp-content/uploads/2021/03/botsFeature1.png)
Answer Bot can map and pre-populate important information from a customer into existing ticket fields.
![](https://www.dmit.co.th/wp-content/uploads/2021/03/botsFeature2.png)
When it’s the agent’s time to shine, our bot shares the transcript of the conversation. Your team can jump right into troubleshooting without having the customer repeat themselves.
![](https://www.dmit.co.th/wp-content/uploads/2021/03/botsFeature3.png)