Bring everything full cycle
Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences.
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Sunshine is native to AWS and powered by data both inside and outside of Zendesk, so you can build any kind of application for customers or business users.
See what makes Sunshine so bright
Sunshine is made up of 4 core components—Unified Profiles, Custom Events, Custom Objects, and Conversations—giving you everything you need to get a complete view of the customer experience.
UNIFIED PROFILE
Build customer profiles with attributes from third-party applications to get a more complete picture of your customers.
CUSTOM EVENTS
Capture every customer interaction–like shopping cart, web, or mobile activity–to get a dynamic view of the customer journey.
CUSTOM OBJECTS
Store and connect new data sources, like products and order history, for greater context about your customer.
CONVERSATIONS
Bring messages from every channel together into a single, unified view of the customer conversation.
Integrate systems in minutes, not months
With the Amazon Events Connector, stream Zendesk events in real time into key AWS services, and unlock the potential of your customer data.
Zendesk Products
Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences.
Menu
Bring everything full cycle
Sunshine is native to AWS and powered by data both inside and outside of Zendesk, so you can build any kind of application for customers or business users.
See what makes Sunshine so bright
Sunshine is made up of 4 core components—Unified Profiles, Custom Events, Custom Objects, and Conversations—giving you everything you need to get a complete view of the customer experience.
Unified Profile
Build customer profiles with attributes from third-party applications to get a more complete picture of your customers.
Custom Events
Capture every customer interaction–like shopping cart, web, or mobile activity–to get a dynamic view of the customer journey.
Custom Objects
Store and connect new data sources, like products and order history, for greater context about your customer.
Bring messages from every channel together into a single, unified view of the customer conversation.
Conversations
Integrate systems in minutes, not months
With the Amazon Events Connector, stream Zendesk events in real time into key AWS services, and unlock the potential of your customer data.
Zendesk Products
Zendesk Sunshine is an open and flexible CRM platform native to AWS. Connect all your customer data for complete context—wherever it lives—and give developers and admins the tools they need to build the best customer experiences.
Menu
Bring everything full circle
Sunshine is native to AWS and powered by data both inside and outside of Zendesk, so you can build any kind of application for customers or business users.
See what makes Sunshine so bright
Sunshine is made up of 4 core components—Unified Profiles, Custom Events, Custom Objects, and Conversations—giving you everything you need to get a complete view of the customer experience.
UNIFIED PROFILE
Build customer profiles with attributes from third-party applications to get a more complete picture of your customers.
CUSTOM EVENTS
Capture every customer interaction–like shopping cart, web, or mobile activity–to get a dynamic view of the customer journey.
CUSTOM OBJECTS
Store and connect new data sources, like products and order history, for greater context about your customer.
CONVERSATIONS
Bring messages from every channel together into a single, unified view of the customer conversation.
Integrate systems in minutes, not months
With the Amazon Events Connector, stream Zendesk events in real time into key AWS services, and unlock the potential of your customer data.