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Chatbots for business: a new support standard
If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window. Chatbots for business are taking off as companies large and small recognize their multitude of benefits. They’ve been driving higher conversion rates, deflecting low-priority tickets, and saving on costs. The results have been so promising that Gartner predicts 85% of customer interactions will be powered by chatbots in 2020. While traditional support channels like phone and email are still great ways to get in touch with a human representative, messaging and chat apps are increasingly becoming the preferred method of communication. According to a study...
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Google launches Adblocker in Chrome Dev and Canary for Android
Google announced some time ago that it had plans to integrate an adblocker into the Chrome web browser. Google, being an advertising company first and foremost, at least when it comes to revenue generation, faces troubling times ahead caused largely by the increasing popularity of content blockers. The idea that Google came up with was to block the most annoying advertisement in Chrome by integrating an ad-blocker natively into the browser. The company hopes that this will slow down or even reverse the use of third-party content blockers, and improve the acceptance rate of advertisement on the Internet at...
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How does Google keep your information secure and prevent unauthorized access to your data?
G Suite has been built from the ground up to mitigate the unique threats for cloud systems. Google’s standards for performance and reliability apply to businesses, schools and government institutions around the world. The technology, scale, and agility of our infrastructure bring unique security benefits to our customers. Our vast network of data centers are built with custom-designed servers, that run our own operating system for security and performance. Because Google controls its entire hardware stack, we are able to quickly respond to threats that may emerge. Google employs more than 650 full-time professionals working to protect your data,...
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Google just made scheduling work meetings a little easier
A new update lets Google Calendar and Microsoft Exchange work together. There’s a little bit of good news for people juggling both Google G Suite tools and Microsoft Exchange for their schedule management at work. Google has released an update that will allow G Suite users to access coworkers’ real-time free/busy information through both Google Calendar’s Find a Time feature and Microsoft Outlook’s Scheduling Assistant interchangeably. G Suite admins can enable the new Calendar Interop management feature through the Settings for Calendar option in the admin console. Admins will also be able to easily pinpoint issues with the setup...
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4 Things You Should Know About Google’s Rebranded G Suite
In the fall of 2016, Google rebranded its decade-old “Google Apps for Work” as “G Suite.” While the name is a bit more simplified and more streamlined, the heart of what it does is pretty much the same: offers cloud computing tools for businesses of all sizes. The biggest difference, other than the name, is that Google upgraded all of its G Suite apps. Where the product was once good, it has become truly excellent. Because of the new updates, it’s worth updating yourself on G Suite. Here are four big things you need to know: 1....
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Help Desk Introducing
Basic characteristics Help desk software automates customer services in diverse ways. It typically consists of at least three parts. These include Ticket Management, Automation Suite, and Reporting/Optimization. Help desk software has a point of contact for customers to send their queries and a ticketing system that tracks and organizes issues for faster resolution. It may also have a feature that aggregates and organizes queries and answers into a knowledge base, such as FAQs or guide articles. The software can have multiple points of contact, working dashboard, and analytics section. It may also have a feature that allows agents to...
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TOUR THE INTERNATIONAL SPACE STATION WITH GOOGLE STREET VIEW
The search engine on Thursday announced that anyone can now see inside the ISS using its popular map tool, Street View. Launched in 2007, the technology feature in Google Maps and Google Earth provides 360-degree views from different positions—previously limited to streets around the world. For the first time ever, Google has extended the feature into outer space. Users can poke through 15 parts of the ISS. Tiny dots within the images allow users to launch notes that explain specific functions. In the “Pirs, Docking Compartment 1,” for example, clicking on the description for the “Orlan Spacesuite” explains that the accessory is...
Continue reading5 best practices for designing a knowledge base
As of late, customers are expressing their strong, independent selves by helping themselves and solving problems on their own. In fact, 90% of consumers expect a brand or organization to offer a self-service customer support portal for just this reason. However, simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. If your knowledge base design is lackluster, it could make for a poor impression. When designing your knowledge base, it’s important to keep discoverability and simplicity top of mind. The best knowledge bases are intuitive, accessible, and simple. Read...
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